Customer Service Assistant - Ottawa, Canada - City of Ottawa

City of Ottawa

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 9314

Department:
Ottawa Public Library

Service:
Branch Operations

Branch:
Public Services

Employment Type:1 Permanent Full Time Position

Work Hours: 28 hours per week

Affiliation:
CUPE 503 Library

Salary Information:
$ $34.123 per hour (2023 rates of pay)

Location:
Library, 120 Metcalfe Street

City:
Ottawa, ON

Job Category:
Ottawa Public Library

Application Close: 27/07/2023

JOB SUMMARY:

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.

You provide customer service to the library customers in-person, roving the branch, telephone/switchboard and/or through electronic/web chats. You provide assistance with membership services, and support materials and cash handling activities.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE:

Completion of Grade 12

Minimum of 1 year of library or customer service experience

KNOWLEDGE:

Knowledge of customer service techniques and protocols
Experience with integrated library systems
Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures
Library circulation procedures and practices
Methods and techniques for handling cash
Methods and techniques of responding to inquiries and resolving patron complaints
General knowledge of Ottawa Public Library policies and procedures
Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES:

Customer service orientation, including the use of tact, discretion and confidentiality
Effective verbal and written communications and interpersonal skills
Reasonable judgment in a professional setting
To carry out a range of circulation activities, including registration, collecting fees
Ability to respond effectively to a range of library service inquiries and resolve complaints
Ability to perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds
Ability to handle and account for cash and to prepare bank deposits
Strong interpersonal skills, ability to deal with the public and handle problems as they arise
Perform multiple tasks concurrently
Ability to work effectively independently and as a team member
Attention to detail.
Sound problem solving
Efficient time management
Flexibility, ability to adjust priorities
Strongly committed to quality customer service
Strong listening/comprehension skills

WHAT YOU NEED TO KNOW

Additional vacancies may occur during the competition process.

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_Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements

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Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at , extension 47411.