IT Support Analyst - Montréal, Canada - Richardson Wealth Ltd

Richardson Wealth Ltd

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results.

With offices across the country, we are home to some of Canada's best investment advisors. We've embarked on an exciting growth phase - a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.

Where we're going:

We want to be the brand of choice for Canada's top advisors and their high-net-worth clients. We also have an ambitious growth strategy to triple our Assets under Administration (AUA) to $100 billion by 2025.

To reach our goals, we are making strategic investments in technology, real estate and, most importantly, our people.

Position Overview

Responsibilities:

Respond to requests for technical assistance in person, phone and electronically (VNC Remote Connection)
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions via ManageEngine Service Desk
Administer help desk and corporate software
Escalate problems to appropriate resources where necessary
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Stay current with system information, changes and updates
Exchange server, Active directory, SharePoint, Cisco Call manager

Qualifications:

Oral and written communication skills; fully bilingual (French) would be an asset
Ability to learn new skills
Customer service oriented
Problem analysis and solving
Adaptable
Ability to prioritize the incoming tickets and calls from users
Attention to detail
Working knowledge of fundamental operations of relevant software, hardware and other equipment. Microsoft Office Suite, Microsoft Exchange, Active Directory, SharePoint, Cisco Call manager
Knowledge and experience of customer service practices

Education

Knowledge of SharePoint, Active Directory, Exchange, ManageEngine Service Desk and Cisco Telephony
Relevant certifications such as MCSA, MCSE, MCITP, MCP or A+
3 to 5 years experience working on a Help Desk

Why Apply:

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, understanding and energy.

From our front office talent to our colleagues behind the scenes, we have one focus:
to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, customer-focused, and customer-centric?

If so, we're ready to invest in you.

We proudly support the Black Opportunity Fund, Pride at Work Canada, and Women's Executive Network.