Remote Live Chat Agent - Manitoba, Canada - Social Element

Description

Where:
Remote


Type:
Part-time, employee

The Social Element
We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world's largest brands (Visa, Nissan, Dr Pepper).

We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social .

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

We currently have a great opportunity for a Gaming Moderator (German) to provide core services on one of our biggest gaming brands
Are you a passionate gamer with a keen interest in what happens behind the scenes?
Do you speak fluent French with great English too?

As a Gaming Moderator you will review user generated content and follow community guidelines to ensure everything is appropriate, non-offensive, and in compliance with our client's guidelines.

You will be key in building a secure and safe gaming environment for users and making sure our client's brand reputation is kept safe at all times.

As a core part of the opportunity, you will be reviewing strong graphic images, sound files and written content that may violate the guidelines of the community.

Follow Guidelines:
moderating in accordance with The Social Element guidelines and client-specific guidelines.
Escalation of Sensitive Content that falls within the official guidelines e.g. child safety, bomb threats, etc.
Carrying out moderation and training according to the times scheduled in the project schedule.
Complete Shift Reports by using templates provided according to individual projects requirements.
Supporting moderators who need assistance as well as mentoring and providing guidance to new moderators

Informing Project Managers of any technical or other issues with sites or content and providing feedback on any client issues.

Ideally, we are looking for candidates who have flexibility to work across weekdays and weekends (morning and evenings) to cover all project hours which are approx.

At times, the times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.

For this work, you must be available on Friday, Saturday, Sunday and Monday as a minimum.
Child Protection
At The Social Element, we place the protection of children at the heart of everything we do.

We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation.

Excellent French and English level as you'll be moderating content in both languages, it's a must to have outstanding reading skills.

‍‍ Background experience :

either in moderation, community management or a very experienced gamer enthusiast who is well versed in the world of gaming, forums and platforms.

We also consider valuable to anyone who has voluntary experience in moderating gaming forums, chat rooms, etc.

Passionate Gamer :
No matter if you are a console or PC gamer, you breathe and enjoy gaming

Social Media knowledge :

great understanding and knowledgeable in navigating different social platform (Tik Tok, Twitch, Discord, Facebook, Instagram, etc) to keep up to date with the latest gaming trends, events, followers, etc.

Digital native :
comfortable and fluent in using a variety of technologies, apps, online and cloud platforms.
g priorities, tasks, shifts, attend training, etc. while working remotely
IT Policy
We operate a BYOD (Bring Your Own Device)

Policy which means to carry out this work, your PC will need to meet the following requirements:

~ Operating system Windows 10 64bits or higher / MAC OS X version 13 (Ventura) or higher.
~ Android or iOS device for 2FA
~ Chromebook, Linux and Cloud VMs are not supported. If you wanna run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.


Please Note:
It is essential to have all IT requirements to qualify for the process and IT policy.
The hiring process for this position will be made up of the following stages:
Online Assessment
The Social Element Behaviours For Success
Our Diversity, Equality & Inclusion Commitment
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

If all this sounds like you, simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer).

*Make sure to include the following details in your cover letter/video, or we won't be able to process your application:

Details of your personal/professional experience in social media
Why you are interested in being part of our team at The Social Element
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