Service Coordinator - Edmonton, AB TH H - Healthcare Solutions

Description

About Healthcare Solutions

Healthcare Solutions provides people with products that proactively support their wellbeing, that help them live with injuries and disabilities, and that promote their independence in their daily lives. We provide customers with these products in-person at our retail stores and online in the convenience of their homes. We also provide services including equipment repair and rentals, and home installation of equipment from wall grab bars to stairlifts.

We're focused on elevating our customers' shopping experience by creating a comfortable and modern atmosphere and using technology not usually found in our industry, which we hope also makes working and learning here easier for you

Why Join Us?

• Guidance & Support: Work with experienced professionals, access resources, and receive ongoing feedback.
• Career Growth: Learn the industry, master our products, and develop expertise for advancement
• Impactful Work: Make a real difference in clients' lives by helping them improve mobility, independence, and comfort.
• Competitive Total Compensation: Base salary, comprehensive benefits package, and more.

We are seeking a highly organized and customer-focused Service Coordinator to serve as the primary point of contact for the Service & Home Modification Department. This role involves managing service requests efficiently, scheduling and assigning work to Technicians, handling invoicing and order entry, and providing initial and after-sales support. The ideal candidate is a proactive, self-motivated professional with strong problem-solving skills, a passion for helping others, and a commitment to teamwork and continuous improvement.

What you'll be doing

• Deliver exceptional customer service to drive loyalty and satisfaction.
• Serve as the primary liaison across departments and locations, ensuring clear communication and operational alignment.
• Troubleshoot and resolve customer inquiries related to medical and mobility equipment, including parts, warranties, repairs, and home modifications.
• Manage incoming service requests, prioritize effectively, and escalate complex issues to Field Service Technicians when needed.
• Utilize and train staff on field service management systems, fleet tools, and other relevant technologies.
• Drive operational efficiency by monitoring service turnaround times, coordinating follow-ups, and assigning urgent requests.
• Identify and pursue opportunities to upsell products, services, and extended warranties.
• Convert leads into completed home modification installations through consultation, quoting, and coordination with Sales and Installation teams.
• Maintain accurate records of quotes, sales orders, invoices, purchase orders, and warranty claims.
• Collaborate with vendors and manufacturers to source parts, track orders, and update pricing.
• Support inventory and account accuracy through ERP documentation and reporting.
• Stay current on equipment, services, promotions, and funding programs to inform customer solutions.
• Promote workplace safety and adherence to health and safety policies.

Skills & abilities

• Exceptional customer service, communication, and interpersonal skills
• Highly organized with strong time, document, and detail management
• Technologically proficient with the ability to quickly learn new systems
• Strong problem-solving, memory retention, and information recall abilities
• Skilled in mediation, conflict resolution, and working under pressure
• Mechanically inclined with the ability to interpret technical diagrams
• Team-oriented, adaptable, and capable of both leading and following direction
• Positive, personable, and composed in dynamic or high-pressure situations
• Proficient in basic arithmetic and accuracy-driven task execution

Education & experience

• Highschool diploma
• 4+ years external or 1+ years internal customer service or call center experience
• Proven knowledge in company products, services, and fulfillment channels strongly preferred

Location: South Edmonton

Workplace Type: On-site

Job Type: Permanent. Full-Time

Availability: 5 days/week Monday through Friday

Apply Today

If you're a motivated service professional who wants to make a meaningful difference in people's lives, we'd love to hear from you.

Healthcare Solutions — Helping Canadians live better, every day.

Healthcare Solutions is an equal-opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone feels empowered to succeed.