Program Manager - Fergus, Canada - Dalton Associates

Dalton Associates

Verified Company

Fergus, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Dalton Associates:

At Dalton Associates, our mission is to provide specialized mental health and wellness services that are culturally sensitive, safe, accessible, and timely, within communities throughout Ontario.

Our service approach to individuals, families, groups, organizations, and communities is based upon the principles of:

Shared care, equity in voice and choice, and representation among stakeholders;
Integrated approaches to care that support wholeperson wellness;
Sustainable services;
Focus on resilience, empowerment, and capacity building; and,
Culturally safe and attuned services.

Over the past three (3) years, Dalton Associates has been focused on developing unique mental health programming for public safety personnel and public servants.

Our customized mental health and wellness programming set us apart from Employee and Family Assistance Programs and other mental health programs; they are culturally safe, occupationally attuned, client-focused, include concierge-like case management support, and access to a myriad of internal and external mental health services.

Our focus is supporting our clients towards their wellness goals with customized and integrated care, support service navigation, and ongoing touchpoints with our clients.

Role Description:

Dalton Associates is seeking a
Program Manager with mental health program leadership skill and experience to join our team.

Utilizing well-developed program development and management experience, clinical knowledge and skills, a strong commitment to cultural competency, humility and safety, and strong client-centered case management experience, the Program Manager will ensure that the individuals (clients) who access our programming for mental health and wellness services receive exceptional service, and that the program is meeting and/or exceeding the deliverables set-out in our partnerships.

Responsibilities:

The Program Manager will hold a leadership position within the Customized Mental Health Programs Division of Dalton Associates.

This includes, though is not limited to, the following responsibilities:

Manage and provide leadership for specific customized mental health and wellness programs within Dalton Associates.
Ensure the designated programs are designed, developed, implemented, and managed in compliance with the deliverables of the program.
Participate in the administrative and clinical oversight of frontline staff (e.g., case managers) who support the clients of the program(s), as required by the program specifications; a team consisting of Bachelor and Masterslevel personnel.
Provide timely clinical, program, or administrative troubleshooting/responses for any questions, challenges or issues that arise (e.g., administrative or clinical questions, process/workflow inquiries, complex client needs, client complaints, etc.).
Provide regular opportunities for the team to learn, grow and provide service excellence to their clients.
Gain a strong understanding of existing Standard Operating Procedures, and determine where the program's policies, procedures, and protocols may require updates or adjustments to ensure best practices are being adhered to.
Review individual client plans of care to ensure exceptional clinical case conceptualization and adherence to the related protocols.
Work with the Care Management and administrative teams to create monthly, biannual and annual reports related to the program(s).
Other duties as assigned.

Qualifications:

The Program Manager will have the following qualifications:

A master's degree in social work, psychology, or a related mental health field;
2+ years experience managing mental health programs/services;
Culturally competent, attuned, safe, empathetic, and engaging;
Advanced/strong time management and organizational skills;
Compliant in maintaining strict confidentiality with respect to clients and among colleagues;
Strong administrative and documentation skills;
High proficiency utilizing a variety of technology, including the Microsoft Office Suite of products, Adobe, Microsoft Teams, Zoom, electronic health record systems, electronic case management systems, etc.;
Compassionate about the wellbeing of others, relationshiporiented, and good natured;
Excellent communicator with solid written and verbal skills;
Confident, calm, and able to manage difficult and highly sensitive conversations;
Proactive, creative, resourceful, and solutionfocused; able to influence change in support of client service excellence;
Highly collaborative and work well with a variety of work/personality styles;
Able to think critically with an eye for continuous improvement;
Able to navigate and thrive in a fastpaced, ever changing work environment; and,
Highly organized and excel at keeping client files and information accurate/complete.