Deskside Consultant - Calgary, Canada - Long View Systems

Description

Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work Are you passionate about IT, customer service and travelling? We are looking for an energetic and self-motivated Deskside Consultant for our Calgary branch to work onsite to provide end-user and IT facilities support to VIP Users at the client site.

A Day in the Life:

Create, manage, prioritize, and resolve tickets for issues pertaining to technical devices throughout the client site

Escalate issues to the appropriate teams as required

Assist end-users with questions about any of our supported software and computing platforms in a professional and courteous manner

Address user tickets regarding hardware, software and networking

Monitor the performance of clients' desktop infrastructure and device plans for improved efficiency

Install applications and computer peripherals

Troubleshoot hardware and software issues in a variety of environments

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

What You Bring:

5+ years of related experience

4+ year(s) of customer service experience

Experience with the following:

· Supporting a Microsoft environment in a deskside support role

· Microsoft Office 2010/2013/O365

· Windows/Linux/Mac OS environments

· Remote support

· PC/Printer hardware/VPN/Citrix

· Active Directory

· Supporting mobile devices

Working knowledge of office automation products and computer peripherals like printers

Knowledge of network security practices and anti-virus programs

Excellent technical ability to resolve requests

Excellent problem-solving and multitasking skills

ITIL certified

Why Work at long View:

Great people and culture

Fun is one of our core values

Comprehensive benefits package from day one