Pelesys Systems Support Specialist - Richmond, Canada - CAE Inc

    CAE Inc
    CAE Inc Richmond, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Role and Responsibilities

    CAE Pelesys is looking for Product Support Specialist's to work with our Customer Support Team

    The role we are offering you:

    In this role the person is responsible for supporting and maintaining complex systems that support business operations. They work closely with project managers, software developers, hardware engineers, and other stakeholders to ensure that the system meets the needs of the organization.

    Here are some of the responsibilities of a Systems Specialist:

  • Monitoring / Debugging installed systems and infrastructure.
  • Installing, configuring and testing operating systems, application software and system management tools.
  • Ensuring the highest levels of systems and infrastructure availability.
  • Proactively ensuring the highest levels of systems and infrastructure availability.
  • Monitoring and testing application performance for potential bottlenecks, identifying possible solutions, and working with developers to implement those fixes.
  • Maintaining security, backup, and redundancy strategies.
  • Writing and maintaining custom scripts to increase system efficiency and lower the human intervention time on any tasks.
  • Participating in the design of information and operational support systems.
  • Providing 2nd and 3rd level support.
  • Liaising with vendors and other IT personnel for problem resolution.
  • A Systems Engineer typically requires a minimum of six years of experience working in an IT-based role, such as an IT Technician.

    • Our ideal candidate has:

  • SQL (Execute and Write) SQL virtual machines, SQL servers
  • IIS
  • Python
  • HTML / AWS Servers / Microsoft Azure
  • Database Management

    • Desirable:

  • Programming languages / Cosmos
    ​

    • Working Conditions:

  • This position requires specific working hours and participating in ''on-call'' coverage with other members of the team to maintain our 24/7 support services.

    • CAE offers:

  • an environment where your initiatives will be recognized and valued
  • the opportunity to travel internationally
  • the opportunity to work on a variety of projects on a multidisciplinary team
  • the opportunity to represent the organization at external conventions and conferences
  • the possibility to work from home occasionally
  • flexible schedules
  • attractive employee benefits

    • About CAE

    At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we're everywhere customers need us to be with more than 13, employees in approximately sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we'll make sure our customers are ready for the moments that matter.

    Read our

    Follow us on Twitter: @CAE_Inc
    Facebook:
    LinkedIn:
    Hashtags: #CAE; #CAEpilot

    CAE Contacts:

    General Media:

    Samantha Golinski, Vice President, Public Affairs & Global Communications

    ---, ext ,

    Investor Relations :

    Andrew Arnovitz, Senior Vice President, Investor Relations and Enterprise Risk Management, ---,

    Position Type

    Regular

    CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.