Loyalty Representative - Toronto, Canada - TORONTO INTERNATIONAL FILM FESTIVAL

TORONTO INTERNATIONAL FILM FESTIVAL

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Loyalty Representative

Contract

Part-time

Philanthropy & Membership - Loyalty & Engagement
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox

Our mission:
To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it's unceded territory.

TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee.

We are grateful to work on this land.

We are currently hiring for the position of:

Loyalty Representative

RESPONSIBILITIES:

Participate in the facilitation of stewardship activities including, but not limited to; concierge service for high-level Members; welcome package preparation; and supporter hosting at Festival screenings.
Support additional stakeholder research including list preparation, creation of donor lookbooks, and maintaining supporter records.
Assist with data management in collaboration with Advancement Operations, including Membership processing, purchase queries, and account updates.

CONTRACT DATES OR START DATE:

June
September 15

MINIMUM REQUIREMENTS:

Experience in Customer Service environments and/or
Experience with stewardship and fundraising or equivalent field
Interest in working directly with TIFF's Members and donors.
Ability to learn quickly, take initiative, and ability to work both independently and as part of a team.
Ability to multitask, prioritizing as necessary, with high attention to detail and followthrough.
Strong interpersonal, relationship building, and communication skills with a kind and professional manner.
Strong tact and judgment, exercising discretion and the ability to escalate stakeholder concerns to Management when needed.
Exceptional oral and written communication skills with understanding of customer service.
Commitment to feedback, initiative, professional development, AFP Code of Conduct and Donor Bill of Rights.
Open to learning data administrative systems and tools including Excel.
Familiarity with CRM systems (i.e. Raiser's Edge) and/or Ticketing Systems (Archtics, Tessitura) is considered an asset
Must adhere to a schedule requiring some evenings and weekends through August and September in the lead up to the Festival.
Must be available to work inperson on the weekends of August 1718, 2526, and during the Festival from September 51
Ability to work inoffice Tuesday
Thursday through June
July, with option to work from home Mondays and Fridays. Additional in office attendance may be required as customer service dictates.

HOW TO SUBMIT & APPLICATION DEADLINE:

Please upload your cover letter and resumé as
one PDF, before the deadline of
FRIDAY, MAY 17, 2024

CLOSING:

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.

As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.