Technical Support Analyst - Vancouver, Canada - Smile Innovations Group

Smile Innovations Group

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Technical Support Analyst
Reports to CEO.

SMILE INNOVATIONS GROUP

Smile Innovations Group is a national organization focused on the consolidation of dental labs and the development of dental products and services.

Our management team has a long history and experience in the dental and financial industries providing a wide range of knowledge.

Our team has been involved in a long list of M&A deals and has experience in the operational management of large-scale businesses.

Description:

Responsibilities

Answer and resolve technical requests from all business divisions in English (French is an asset).
Traveling to various sites across the country to support infrastructure integration and site support.
Monitor, resolve, and document assigned service calls.
Ensure the installation and configuration of workstations, VoIP systems, and mobile devices as well as any other equipment under the responsibility of IT.

Required Skills:

Demonstrate rigor, structure, and autonomy.
Strong communicator with the ability to work with various employees and stakeholders.
Excellent oral and written communication skills.
Proven sense of customer service.
Able to manage multiple priorities simultaneously.
Excellent troubleshooting and problemsolving skills.
Motivated to take on challenges and provide suggestions to develop the company.
Ability to work alone or in a team.
Has a strong sense of responsibility and commitment.

Experience Required.

Have at least 3 years+ of relevant experience as an IT technician or in a similar position.
Network certified
Bilingual (English and French preferred)
Microsoft Certified Administrator
Good knowledge of corporate networks (LAN / WAN / VLAN).
Familiarity with TCP / IP and other network protocols.
Windows 10/11 Pro, Windows Server 2016/2019/2022 operating systems.
Good knowledge of Active Directory concerning structure, user management, and security groups.
Good knowledge of the functioning of permissions and shares of network files/folders.
Experience installing and troubleshooting, corporate messaging and collaboration software (Microsoft 365, Office Suite, SharePoint, Teams).
Comfortable with managing and utilizing a request (ticket) system.
Experience with IOS is an asset.