Technical Support Analyst - Vancouver, Canada - Smile Innovations Group

Sophia Lee

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Description

Technical Support Analyst
Reports to CEO.

  • Location:_ Vancouver, BC or Gatineau QC.

SMILE INNOVATIONS GROUP


Smile Innovations Group is a national organization focused on the consolidation of dental labs and the development of dental products and services.

Our management team has a long history and experience in the dental and financial industries providing a wide range of knowledge.

Our team has been involved in a long list of M&A deals and has experience in the operational management of large-scale businesses.


Description:


Responsibilities

  • Answer and resolve technical requests from all business divisions in English (French is an asset).
  • Traveling to various sites across the country to support infrastructure integration and site support.
  • Monitor, resolve, and document assigned service calls.
  • Ensure the installation and configuration of workstations, VoIP systems, and mobile devices as well as any other equipment under the responsibility of IT.

Required Skills:


  • Demonstrate rigor, structure, and autonomy.
  • Strong communicator with the ability to work with various employees and stakeholders.
  • Excellent oral and written communication skills.
  • Proven sense of customer service.
  • Able to manage multiple priorities simultaneously.
  • Excellent troubleshooting and problemsolving skills.
  • Motivated to take on challenges and provide suggestions to develop the company.
  • Ability to work alone or in a team.
  • Has a strong sense of responsibility and commitment.

Experience Required.

  • Have at least 3 years+ of relevant experience as an IT technician or in a similar position.
  • Network certified
  • Bilingual (English and French preferred)
  • Microsoft Certified Administrator
  • Good knowledge of corporate networks (LAN / WAN / VLAN).
  • Familiarity with TCP / IP and other network protocols.
  • Windows 10/11 Pro, Windows Server 2016/2019/2022 operating systems.
  • Good knowledge of Active Directory concerning structure, user management, and security groups.
  • Good knowledge of the functioning of permissions and shares of network files/folders.
  • Experience installing and troubleshooting, corporate messaging and collaboration software (Microsoft 365, Office Suite, SharePoint, Teams).
  • Comfortable with managing and utilizing a request (ticket) system.
  • Experience with IOS is an asset.

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