Bilingual Associate, Customer Relations - Montréal, Canada - The Source (Bell) Electronics Inc.

The Source (Bell) Electronics Inc.

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id:
408802

At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech.

We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they find the right tech for them.

Every day our Associates across the country help Canadians find the tech they want and need.

The Source is a great place to work and we are committed to your development through best in class training programs that help you do your best.

Behind our in-store Associates is a supporting team of professionals who curate our product assortment, ensure on-time deliveries, create engaging marketing campaigns and help keep our systems running at peak capacity.

We are passionate about what we do and look for individuals with their own passion, curiosity and genuine helpfulness to join us

The career you want
:

What you will do
:

Provide coaching, training, policy and procedural recommendations through root cause reporting and analysis for call center and store associates to improve future customer experiences.
Liaise with store managers and district staff as required to resolve customer inquiries and concerns; as well as other corporate departments such as eCommerce, IT, Fulfillment and Marketing.
Ensuring full understanding and of all established and new departmental guidelines, policies and procedures in addition to ensuring compliance with all.
Support as needed the Customer Care call center phone queues in high peak periods.
Responsible for supporting management team with any ad hoc requirements.
Be Customer Service focused and be able to understand all dynamic promotions, programs and evolving processes/programs at the store to ensure understanding of our store/customer environment and respond with accurate responses and resolutions.

Skills we're looking for
:

Fluent in English and French
Able to work flexible hoursday, evenings and weekends as exist in call center is a requirement
Minimum of at least 1 years' experience in a customer service environment.
Ability to work from home offering a strong internet signal, and uninterrupted, secure workspace.
Able to work independently with mínimal supervision.
Exceptional written and verbal communication skills are essential.
Strong interpersonal, organizational and time management skills are necessary.
Strong customer relations skills, professional and courteous telephone manner with ability to deescalate
Handle challenging customer contacts.
Strengths in multitask, leadership, interpersonal and time management skills.
Exceptional written and verbal communication skills are essential.
Strength in Microsoft Office products.
Easily grasps new computer programs and processes.
Formal customer service training is an asset.

corp

Position Type:

Retail Head Office

Position:

Bilingual Associate, Customer Relations Help Desk - The Source

Job Location:

Canada :

Quebec : Wakefield || Canada :

Ontario : Ottawa || Canada :

Quebec : Gatineau || Canada :
Quebec : Montreal

Flexible work profile:

Remote

Application Deadline:
01/15/2023

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.

As Canada's favourite tech retailer you have the opportunity to work close to home - and we're also proud to offer a competitive compensation package that includes an extensive recognition and rewards program, career development opportunities, multi-faceted training programs, competitive medical and dental benefits, charity and volunteer opportunities and of course, associate discounts