Front Store Manager in Training - Brampton, Canada - Shoppers Drug Mart / Pharmaprix

Shoppers Drug Mart / Pharmaprix

Verified Company

Brampton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:

At Shoppers Drug Mart, we're innovating health and wellness in Canada.

From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work.

We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

SUMMARY:

The Front Store Manager in Training (FSMIT) is responsible for managing the overall Front Store's performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.

The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

Through training of employees, regular follow up and feedback, and leading by example. The Front Store Manager is expected to embrace all Shoppers Drug Mart Policies, procedures and standards.

The Front Store Manager is responsible for achieving store objectives and targets, and is required to deal with and solve any and all problems that may arise.

Number of openings: 2+

DUTIES & RESPONSIBILITIES:

Operations

Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
Follows direction outlined on In-Store Web
Ensures products are in stock at all times, through proactive inventory planning, and utilization of best practices and established processes
Conducts daily store walk with the Assistant Front Store Manager or designate and provides direction when necessary
Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
Ensures staffing levels are adequate to effectively operate the business
Manages Communications Binders and Store Boards to ensure awareness of all corporate and store events and ensures support of these initiatives
Reviews Customer Service Index (CSI) reports with Management Teams and develops action plans to address any customer issues or complaints
Adheres to established purchasing processes including all replenishment activities (eg. Regular replenishment seasonal and event purchasing)
Proactively monitors and minimizes the liability of discontinued inventory utilizing weekly reports to ensure the timely return of products to vendors being aware of all vendor return policies
Inventory control, ordering, receiving, price changes, damages and returns
Conducts competitive price checks for both grocery and other KPI products as requested
Implements new planograms and planogram adjustments, follows MMS standards
Maintains physical security activities as identified in the Store Standards

Physical Store/ Facility Management

Primary key holder and may be called to the store before, during or after business hours in the event of an emergency
Responsible for ensuring the safety of all customers and employees on store premises
Responsible for maintaining physical store image to corporate standards
Responsible for upkeep and repairs with Janitor, Property Management and scheduling repairs

Human Resources

Complies with Human Resources Standards
Hires and/or supports hiring for all departments, excluding Pharmacy
Maintains wage administration within SLPH guidelines
Effective management of schedules, absenteeism, FT-PT staffing ratio to maintain PC Optimum standards in store
Conducts probationary reviews for new hires and annual staff performance reviews
Manages staff performance through ongoing coaching, action planning, and followup
Provides staff orientation and specific position training utilizing SDMU, and instore training programs where required
Promotes Employee Engagement Survey; motivates staff to participate in survey
Ensures Huddles are held twice a day and schedules Management Team meeting store meetings regularly
Manages conflict and ensures effective and timely resolution
Drives Blue Culture, engagement, and leads and motivates staff through leading by example and Core Values

Finance

Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
Meets period, quarterly and annual targets
Sets individual goals for departments to motivate employees and ensures goals are met
Develops and executes strategies to improve business efficiency at the store; follows up and monitors these strategies on an ongoing basis using established metrics and reporting (such as Micro-Strategy, D