Field Service Technician - Vancouver

When you join East Penn Canada, you become part of a battery solutions company serving essential industries across Canada. Our field service technicians maintain and repair motive power batteries, chargers, and accessories that support our customers' material handling operations. ...

Job description

When you join East Penn Canada, you become part of a battery solutions company serving essential industries across Canada.

Our field service technicians maintain and repair motive power batteries, chargers, and accessories that support our customers' material handling operations.

We provide the tools, training, benefits, and long-term stability needed to succeed in this role.

"What Powers You" matters.

Here's how we support our service technicians:
Competitive pay with commission plans, and overtime opportunities during peak periods
A fully outfitted service vehicle, including all required tools and a gas card, so you can focus on the job without worrying about expenses
Allowances for safety shoes, prescription safety glasses, and uniforms
100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days
Stable, long-term employment with a national industry leader, including results-based rewards with annual merit increases, profit sharing, and a deferred profit-sharing program to help you plan for the future
Industry leading in-house technical training, tuition reimbursement for courses outside of work, and career growth opportunities, with many roles across our four divisions filled through internal promotions
Employee discounts on batteries, plus access to exclusive deals on popular brands

The Industrial Field Service Technician is responsible for performing preventative maintenance and repair of industrial material handling equipment batteries and charger systems at East Penn Canada customer locations.

This role directly contributes to customer satisfaction by ensuring timely, accurate, and professional maintenance and repair services, while maintaining compliance with all East Penn and client site safety and environmental regulations, policies, and procedures.

Key Responsibilities

Daily in-territory travel to customer sites to complete battery and charger inspections, maintenance tasks, and service reports for a variety of East Penn Canada Industrial clientele
Perform Battery/Charger Maintenance work, including in‑shop and field-based servicing and report completion
Inspect and complete minor repairs on cables, connectors, watering systems, and accessories
Conduct a variety of tests on batteries to determine overall battery health and maintenance requirements
Report findings, recommend follow-up repairs, and communicate all inspection results to the customer's main point of contact
Wash, clean, and water batteries as required
Conduct pre-delivery inspections and install battery monitoring devices, status indicator lights, and accessories
Install, test, repair, and maintain watering systems
Change de-ionizer filters and prepare used batteries for transportation
Maintain daily logs of service activities, client visits, time tracking, and inspection results
Identify opportunities for upselling/cross‑selling based on service findings and communicate these to customer points of contact
Maintain service vehicle based on company standards, and monitor stock levels for parts, tools, and equipment
Develop strong business relationships with customer base and act as a trusted technical advisor
Participate in the development of service programs within the assigned territory

Experience & Qualifications

All East Penn Canada Field Service Technicians receive full battery and charger training, but a strong foundation and background in the following will set you up for success:

Strong mechanical or electrical aptitude (preference given to those with electrical or mechanical technician experience or education)
3+ years' experience in a technical service-related role, preferably in the field
Extremely strong communication skills in English (reading, writing, speaking) with the confidence and ability to provide clear product information to customers
Excellent technical problem solving and mechanical/electrical troubleshooting skills
Exceptional customer service focus, strong desire to create positive customer experiences, and ability to build lasting professional partnerships with customer contacts
Experience identifying sales opportunities (upselling/cross-selling) and comfort speaking to how upgraded systems would support business output for the customer would be beneficial
Forklift experience and exposure to transportation of dangerous goods are strong assets

Join a team within the battery industry that values your contributions and invests in your long-term success.

Hiring Range

Hiring range for this role is $23.00 to $26.00 per hour, plus commission.

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Application Process

Applicants must be legally eligible to work in Canada to be considered.

We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message.

All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, and/or education/credentials verification.

Accessibility And Inclusion

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.