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    Client Care Coordinator, Receptionist, Richmond Hill Animal Hospital - Toronto, Canada - VCA Canada

    VCA Canada
    VCA Canada Toronto, Canada

    Found in: Talent CA C2 - 1 day ago

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    Full time
    Description
    JOB DESCRIPTION

    Veterinary Receptionist

    Location: Richmond Hill, ON

    Richmond Hill Animal Hospital is currently welcoming a Client Care Coordinator, Receptionist to join our team. This is an exceptional full-time opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated

  • Create a warm and welcoming environment for our patient and pet parents
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality is an asset
  • No experience with animals, no problem, so long as you love pets

    • What VCA Canada Offers

    Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you

  • A caring culture of Wellness and Appreciation
  • RRSP Employer 5 % Match Program – saving for your future just got easier
  • Competitive wages and benefits
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • Employee Assistance Program
  • Referral Bonus Rewards
  • Opportunities to give back in your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps

    • Click

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