Bilingual Customer Support Specialist - Edmonton, Canada - Diploma Healthcare Group

Diploma Healthcare Group

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland.

DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B.

Somagen Diagnostics Inc. was founded +30 years ago in Edmonton and has grown steadily to become Canada's largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world's most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.

Vantage Endoscopy and AMT Surgical are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.

Representing suppliers of innovative diagnostic and therapeutic products devices from around the world, we are a leader in medical product and device distribution in Canada.

The Position
We are looking for a
Bilingual Account Administrator to join our Customer Service team.

This position is responsible for a variety of administrative functions that include, but are not limited to:

Professionally and confidently represent Somagen Diagnostics to our customers, suppliers and within the industry as a whole.
Communicate with territory managers, service department and product specialists regarding customer concerns to ensure customer receives correct product and providing them the best service possible.
Manage all assigned standing orders and sequesters with care and accuracy to ensuring required delivery schedule.
Ability to work independently with mínimal supervision; analyze information quickly and pay attention to detail.
Review weekly reports, process product returns and credits and run invoices daily.
Assist and back up Customer Service Manager as required.
Prepare correspondence and documents as required.
Become proficient with Microsoft Dynamics AX, SharePoint, Microsoft Outlook, Word and Excel.

Requirements:

The successful individual will possess the following skills and qualifications:

Post-secondary administrative education
35 years experience Customer support experience
Detailoriented and thorough with a focus on accuracy
A complete and practical understanding of Microsoft products including Word, Excel, and Outlook
Excellent communication skills, both verbal and written in French and English
Pleasant and professional demeanor
Ability to handle pressure, meet deadlines and shift between company ERP systems, processes and requirements
Strong problem solving skills
Customer service focused
Patient and able to adapt well to changes
Reliable and flexible with work hours

What's in it for you:

Great benefits including health, dental and vision.
3 weeks' Vacation
Diverse and dynamic teams with challenging and exciting work
An opportunity to have a real impact on our business.
A great range of social activities
Employee referral program
And so much more

Hours and Locations:

7:30 am to 4:00pm

Avenue, Edmonton, AB T6N 1E- Hybrid work model

If you are interested in working for a progressive and dynamic company with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, we would like to hear from you on how you can contribute and grow with us

Job Types:
Full-time, Permanent

Benefits: