Customer Care Specialist - Vancouver, Canada - CSA Group

CSA Group
CSA Group
Verified Company
Vancouver, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

Employment Status:
Regular


Time Type:
Full time


BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place.

It's been part of our mission for nearly one hundred years:

from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.


Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.


Job Summary:


CSA Group has an immediate opening for a Customer Care Specialist - Industrial, based in the Vancouver, BC or Edmonton, Alberta office.


Reports to a Customer Care Manager (CCM) and works along with New Account Managers (NAM), Strategic Account Managers (SAM), Technical Specialists and Operations staff.


Principal Duties and Responsibilities:

  • Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers.
  • Contacts current customers and promotes CSA certification and testing services for new business opportunities.
  • Prepares proposals and provides support for customers, including Notices and FIR Findings.
  • Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies.
  • Maintains input of new/existing client information into Salesforce.
  • Assists and supports Sales Account Managers in their annual goals to increase bookings.
  • Works in conjunction with the Marketing team to provide administrative and coordination support for events, including prework, scheduling, mailings, marketing materials, and customer contacts.
  • Follows up on open quotations and sales opportunities.
  • Researches customer accounts, identify opportunities for growth & generate interest.
  • Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services.

Education and Experience:

  • Postsecondary education required. 35 years of Sales or Marketing experience.
  • Understanding of CRM
  • Salesforce and Workday is a plus.
  • Knowledge of the TIC and Safety Certification industry is a plus.

Skills:

  • Excellent verbal and written English communication skills.
  • Excellent phone and customer service skills.
  • Detail oriented and able to handle multiple tasks.
  • Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.
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