Client Services Representative - Kitchener, Canada - demant

demant

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Scope:

Reporting to the Client Services Team Leader, the Client Services Representative is a hybrid role responsible for providing a high level of customer service support to the Company's customers to ensure customer satisfaction.

Responsibilities:

Provide a high level of customer service to ensure customer satisfaction with the Company's products and services
Interact with customers regarding placing orders, status checks, rushes, warranties, service/repair, C/R requests, and providing quotes and related issues
Establish and maintain productive working relationships with customers
Process orders and liaise between Operations, Customer Service, Audiology, Finance and Distribution to ensure that all orders are logged, tracked, and maintained accurately via scanning and order entry into the Navision database and appropriate follow through to ensure customer requirements are met satisfactorily
Prepare appropriate paperwork when necessary
Enter customer complaints and problems regarding services, products, billings and issues result in appropriate resolution. May require assistance from the Audiology team
Develop broad knowledge base related to services, products, programs, regulations/legislation, technologies and marketing strategies to meet company goals
Accurate filing and organization of associated paperwork
Provide basic product and technical assistance to customers
Participate in product launches/customer events when needed
Followup with customers on production queries as they relate to specific orders
Provide backorder status to customers
Assist other team members in the Client Service department when necessary
Some travel may be required
May perform special projects as assigned
All other duties as assigned

Requirements:

A high school diploma or equivalent is required. Postsecondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred
Excellent verbal and written communication skills to interact with customers
Must have a minimum of 3 years customers service or help desk experience
Experience using Microsoft Windows program software
Dependability to work assigned shifts to ensure full coverage. Overtime is occasionally worked in order to meet the demands and deadlines associated with the position
The ability to think logically with some degree of technical flare
Bilingualism is an asset (English/French)

Why Should you work with us?:

Competitive salary with annual reviews
Excellent medical benefits; including dental, vision and health, Employee Assistance Program
Fitness/Exercise spending amount
Group RRSP contributions
3 weeks paid vacation
6 paid personal days
Dynamic work atmosphere
Career development programs and opportunities