Enterprise Problem Manager - Toronto - beBeeProblem

    beBeeProblem
    beBeeProblem Toronto

    2 weeks ago

    Job title: Incident / Problem Manager

    Description

    The Enterprise Z Mainframe Environment is in need of a seasoned professional to oversee the lifecycle of all problems. This includes remediation coordination, root cause analysis, and prevention strategies.

    This role plays a critical part in supporting strategic initiatives and special projects aimed at enhancing operational resilience and service quality across the organization.

    Key Responsibilities

    • Identify recurring issues within mainframe systems and work towards resolving them efficiently
    • Conduct thorough root cause analyses (RCA) to uncover systemic risks and improvement opportunities
    • Maintain dashboards and reports using Excel or other tools to track problem metrics, resolution timelines, efficiency indices,
    • Collaborate with cross-functional teams to ensure long-term fixes are implemented effectively
    ,

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