IT Help Desk Associate - North York, Canada - 1595769 Ontario Ltd. O/A eDecree

1595769 Ontario Ltd. O/A eDecree

Verified Company

North York, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

eDecree is looking to hire a student or new grad pursuing an IT Help Desk/Network support diploma or degree in the capacity of an IT Help Desk Associate.

THIS IS AN IN-OFFICE POSITION

Responsibilities

Act as the initial point of contact for all computer and system related concerns from employees
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Resolve technical issues related to employee workstations and network interruptions
Actively update, maintain and monitor all aspects of computer networks
Maintain a working log detailing all required system updates, as well as the date of completion
Depending on skills and interests, this role can evolve to a fulltime position to support both on site and cloudbased Development Operations activities (including Dockers, Kubernetes, AWS infrastructure)

Requirements:

Pursuing or graduated from a postsecondary education in IT Help Desk/Network support or related field
Related experience managing and handling IT equipment
Comfortable working with different operating systems including Windows and Mac OS
Comfortable working in and assisting others through remote access desktop software
Timemanagement skills and the ability to establish reasonable and attainable deadlines for resolution
Professional written and interpersonal skills are essential when communicating with staff

Work Location & Hours

Office near Fairview Mall, about a 15minute walk from the Don Mills subway station.
8:00 am to 4:00 pm, Monday to Friday
Full-Time

Compensation

Starts at $16/hour
Three month probation
Vacation as per ESA standards, and is paid out on each pay cheque
Full health benefits are provided, including pharma, dental, eye, chiro, physio, etc., after three months of probation

Job Types:
Full-time, Permanent

Salary:
From $16.00 per hour

Benefits: