User Support Technician - Boucherville, Canada - PIREL Inc.

PIREL Inc.
PIREL Inc.
Verified Company
Boucherville, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Work Term:
Permanent


  • Work Language: French
  • Hours: 35 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
- or equivalent experience


Work setting:


  • Consulting firm

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties

Computer and technology knowledge:


  • Internet
  • Servers
  • File management software
  • Project management software
  • Database software
  • MS Office
  • MS Windows
  • Oracle
  • SQL
  • Spreadsheet

Security and safety:


  • Criminal record check

Transportation/travel information:


  • Public transportation is available

Own tools/equipment:


  • Computer
  • Internet
access


Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Screening questions:


  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

Workplace information:


  • Remote work available

Health benefits:


  • Dental plan

Long term benefits:


  • Group insurance benefits

Other benefits:


  • Free parking available
  • Onsite amenities
  • Onsite recreation and activities
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