Technical Consultant - Mississauga, Canada - TCP Network Services
3 weeks ago
Description
TCP Network Services is a technology driven company based in Mississauga.TCP Network Services is one of the Toronto's leading wireless networking, data capture, cyber security experts and Managed Services providers We help our customers/partners and vendors to harness the latest wireless network and mobile computing technologies for maximum business growth.
Overview
We provide end-to-end solutions, encompassing site surveys, network design, installation, commissioning, and integration, cyber security solutions and bespoke network support services.
Requirements:
- Minimum requirement of certification levels mentioned below:
- CCNA Wireless
- NSE
- Fortinet
Responsibilities:
- Respond to client inquiries, address client concerns, provide exceptional customer support and offer solutions in a polite, professional, calm, courteous and timely manner.
- Excellent skills to build deep professional relationships by exceeding client expectations.
- Will be required to participate in events, meetings, etc as and when required.
- Must be proficient in Microsoft Excel, Microsoft Word, Microsoft Power Point and Teams
- Must posses the ability to multi task
- Must have the ability to prioritize tasks and manage time well.
- Enjoys working in a fastpaced environment
- Entry level Data entry and administrative skills
- Perform network maintenance and system upgrades including service packs, patches hot fixes and security configurations.
- Perform troubleshooting with customer to resolve issue
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
- Liaise with vendors and other IT personnel for problem resolution
- Understanding monitoring tools, network diagnostic and network analytics tools
- Manage support cases to enable fast resolution that exceeds our customers' expectations
- Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes
- Using the central document repository, to ensure knowledge sharing across the team and enable best practice
- Achieving Ticket/Troubleshooting SLAs and KPIs
- Adhere to Escalation procedures, policies and working practices
- Completion of all records relating to Services Requests, Incidents, and Problem Management within agreed timeframe
Job Types:
Full-time, Permanent
Salary:
From $35,000.00 per year
Benefits:
- Dental care
- Extended health care
- Onsite parking
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)
Language:
- French (required)
Work Location:
One location
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