Customer Service Representative Support - Elgin, Ontario

Only for registered members Elgin, Ontario, Canada

1 month ago

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Job Summary

Fulfills transactions internal business partner/external customer inquiries and requests and/or audit/reconciliation activities Follows procedures to resolve internal business partner and/or external customer inquiries requests and issues Resolves complex issues in accordance with Bank industry standards with a focus on up to a three-month time horizon Acts as subject matter expert to the team Recommends/implements process improvements Acts as point of approval/resolution for escalated issues from more junior staff

Qualifications:
- No prior experience necessary; post-secondary degree/certification in related field of study is desirable.
- Basic knowledge of operating processes/supporting applications/policies.
- Basic knowledge of personal/small business banking products.
- Basic knowledge of all personal lending products/processes/supporting policies/loan process documentation/registrations.
- Basic customer service/relationship management skills.
- Basic knowledge learned on the job.
- Verbal/written communication skills - Basic (in business environment).


Benefits:

  • Health insurance
  • Tuition reimbursement
  • Accident/life insurance
  • Retail savings plans

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