Customer Service Representative Support - Elgin, Ontario
1 month ago

Job Summary
Fulfills transactions internal business partner/external customer inquiries and requests and/or audit/reconciliation activities Follows procedures to resolve internal business partner and/or external customer inquiries requests and issues Resolves complex issues in accordance with Bank industry standards with a focus on up to a three-month time horizon Acts as subject matter expert to the team Recommends/implements process improvements Acts as point of approval/resolution for escalated issues from more junior staffQualifications:
- No prior experience necessary; post-secondary degree/certification in related field of study is desirable.
- Basic knowledge of operating processes/supporting applications/policies.
- Basic knowledge of personal/small business banking products.
- Basic knowledge of all personal lending products/processes/supporting policies/loan process documentation/registrations.
- Basic customer service/relationship management skills.
- Basic knowledge learned on the job.
- Verbal/written communication skills - Basic (in business environment).
Benefits:
- Health insurance
- Tuition reimbursement
- Accident/life insurance
- Retail savings plans
-
Job description
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