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    Dispatcher - Winnipeg, Canada - Holcim

    Holcim
    Holcim Winnipeg, Canada

    20 hours ago

    Default job background
    Description

    Overview

    The Customer Care and Logistics Center is responsible for customer relationships, giving great
    service with a friendly attitude to ensure customers receive a high-level delivery and Product from
    Lafarge. This is a customer-facing role that requires a service-oriented mindset and a highly
    professional approach. The position requires to schedule and dispatch orders, providing excellent
    customer service to ensure customer satisfaction, minimize delivery costs and promote company
    sales.

    Responsibilities:

    Health & Safety: Demonstrates a commitment to communicating, improving and adhering to safety
    policies in all work environment areas. Ensures all aspects of his/her role are executed in a safe
    manner.

    Order Entry:

    Receive and enter orders over the phone, email, and in-house application; engage
    customers to ensure that all details are accurate and complete. Perform required adjustments to
    orders, in order to facilitate seamless execution of delivery and invoicing.

    Sales Support:

    Work with the sales team to coordinate customer needs and concerns. Serve as a
    point of contact for the sales team with regards to issues, escalations, pricing and other matters as
    they arise.

    Value Added Products (VAP):

    Responsible for promoting and taking orders for specialized products
    that will require additional processes to be followed. Identifying customer requirements and
    offering supplementary products.

    Dispatch:

    Responsible for assessing fleet and plant capabilities and coordinating truck fleet to
    ensure on-time delivery of material. Schedule drivers on a daily basis with the intention of
    maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the
    day. Proactively communicate to customer, sales, QC, and operations to identify any issues and to
    ensure timely resolution of any conflicts. Documenting any and all issues regarding active orders.

    *Any other departmental related duties as directed by management.

    Qualifications:

    Education:

  • High School Diploma or equivalent required
  • Post-secondary education in construction-related disciplines

    • Knowledge and Skills:

  • Excellent Customer Care skills – dedicated to exceeding expectations of internal and external customers
  • Strong written and verbal skills – ability to write and speak succinctly in a variety of settings and styles
  • Ability to negotiate skillfully in tough situations without damaging relationships
  • Exceptional time management skills and ability to complete assignments in a timely manner
  • Ability to maintain composure in all situations and not become defensive or irritated
  • Strong problem solving and analytical skills and the desire to seek solutions
  • Strong computer skills
  • Proficient typing and data entering skills – specifically Microsoft applications
  • Open to flexible working schedule, dependable, positive and helpful attitude
  • Be a team player and work well with others in a high-pressure environment

    • Job Specific Competency:

  • Customer Focus
  • Decision Quality
  • Drive for Results
  • Interpersonal Savvy
  • Organizational Agility

    • As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.

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