Client Support Representative - Toronto, Canada - Disability Credit Canada

Disability Credit Canada
Disability Credit Canada
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description
Disability Credit Canada is dedicated to helping disabled Canadians and providing exceptional service and support to our clients.

We are currently seeking a Client Support Representative with a strong background in phone communications to join our client support team.

If you are passionate about helping customers, have a natural talent for effective phone communication, and excel in problem-solving, we'd like to hear from you.


Position Overview:


As a Client Support Representative at Disability Credit Canada, you will play a crucial role in ensuring our clients receive top-notch assistance over the phone.

You will be responsible for resolving inquiries, providing information, and ensuring a positive customer experience.


Key Responsibilities:


  • Phone Support:
  • Handle inbound and outbound phone calls from clients professionally and empathetically.
  • Listen attentively to client inquiries, issues, and concerns, and provide clear and concise responses.
  • Identify and prioritize client needs to provide effective solutions.
  • Utilize active listening and problemsolving skills to resolve client issues and ensure client satisfaction.

Product and Service Knowledge:

  • Maintain indepth knowledge of our services, and processes.
  • Provide clients with accurate and uptodate information to address their questions or concerns.
  • Explain product features, benefits, and usage to clients.

Documentation and Records:

  • Document all client interactions and relevant information accurately in our customer relationship management (CRM) system.
  • Maintain organized records of client inquiries, issues, and resolutions.

Qualifications:


  • Proven experience in a client support or customer service role with a strong emphasis on phone communications.
  • Exceptional phone etiquette, communication, and interpersonal skills.
  • Ability to remain calm, patient, and professional under pressure.
  • Strong problemsolving abilities and a customerfocused mindset.
  • Familiarity with CRM software and call center systems is a plus.
  • Excellent organizational and time management skills.
  • Flexibility to work in a fastpaced and dynamic environment.
  • Commitment to maintaining client confidentiality and data privacy.

Terms:


  • Full time, permanent position
  • Work from our office Monday to Friday 10am to 6pm
- $18 per hour to start

  • Health care benefits fully paid by the employer
Disability Credit Canada is an equal opportunity employer, and we value diversity in our workforce.


Job Types:
Full-time, Permanent


Salary:
$18.00 per hour


Benefits:


  • Extended health care

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Toronto, ON M3J 2P6: reliably commute or plan to relocate before starting work (required)

Education:


  • AEC / DEP or Skilled Trade Certificate (preferred)

Experience:


  • Client support: 2 years (required)
Phone Support: 2 years (required)


Work Location:
In person
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