Care Management Specialist - Toronto, Canada - Yonge Street Mission

Yonge Street Mission

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto.

Since 1896, we've worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables street-involved youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.

If you are inspired by our vision and feel a true call to contribute to YSM's work, we'd love to hear from you.

What We Offer:

As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff's mental health and well-being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community, as well as flexible hybrid work arrangements.

Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.

The Opportunity:

YSM is seeking a full-time, permanent
Care Management Specialist (Tenant Case Manager) to support YSM's transitional housing program, Genesis Place.

The
Care Management Specialist (Tenant Case Manager) is responsible for wrap-around individualized case management for tenants impacted by chronic poverty in a manner that demonstrates God's love, peace and justice to those living on low incomes and struggling to overcome systemic and personal barriers.

The
Care Management Specialist (Tenant Case Manager) will support tenants moving forward on the supportive pathway to holistic transformation, offering care management support, housing stabilization, system navigation, and support for daily living and ultimately work towards supporting tenants for a successful transition out of Genesis Place.

This is a great opportunity if you are interested in housing work that allows for in-depth and long term client support, goal setting, and transformative practice.

The position will report to the Manager of Housing and will be able to constructively and strategically contribute to program development for best results and outcomes.

Care Management Duties:

Provide Clientcentred, trauma informed, personalized coaching/microcounselling
Create individualized action plan collaboratively with client to work towards goals related to education, employment, budgeting, life skills, housing stabilization, supports for children and finding housing solutions for beyond Genesis Place
Provide advocacy and system navigation support (call with client, call on behalf of client or even accompany client to meetings depending on the situation)
Provide of crisis intervention and/or conflict resolution services
Assist clients with moving to another unit or household in a dignified, organized manner
Utilize of housing stabilization protocols and eviction prevention techniques
Maintain appropriate documentation for statistical purposes, and to ensure accuracy of clients' files; this includes letters
Measure, assess, and document quarterly TIMES updates

Community Program Duties:

Facilitate and create communitybased programs, with community building in mind to engage and build tenant community at GP
Utilize various platforms and resources to deliver culturally appropriate workshops and services and/or life skills programs, working collaboratively with other agencies where applicable
Develop and teach courses with tenants related to workplace readiness, life skills, soft skills and daily living habits
Collaborate with Mental Health, Food, Housing, and Employment for joint course offerings
Gather information from external resources, committees, community meetings and workshops to increase the knowledgebase for the clients and the housing department
Provide training and support to students and volunteers engaged in leading courses
Deliver strengthbased programs, focusing on the goals/needs of the client(s)

Housing Team Duties:

Attend briefings and Housing Department meetings
Actively support Student Placements, involving them in the work of GP tenant support and community programming
Attend planning sessions, retreats and trainings
Schedule appointments, meeting and case conferences with other staff as necessary
Participate in Housing Stra