Student - Bilingual Call Center Agent - Ottawa, Canada - Osgoode Properties Limited

Osgoode Properties Limited

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Looking for a summer job in a call center? How about joining Osgoode Properties as a
-
Bilingual Call Center Agent?
We are looking for a student to support our Call Center Team.

You will be called upon to:

Answer telephone calls from prospective tenants
Determine the needs of prospective tenants
Schedule appointments for unit viewing
Perform monthly market surveys
Provide superior customer service

Requirements for success:

Currently enrolled in college or university program
Excellent oral communication and written skills in English and French
Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime-Free Multi-Housing Program (CFMHP), where applicable
Ability to put all prospective tenants at ease when answering their questions effectively and provides all required information
Ability to overcome obstacles as presented by prospective tenants
General knowledge of computer software systems, including Microsoft Office Suite (Outlook, Word, Excel) and Yardi
Ability to work independently and in a team environment
Good conflictresolution skills, ability to deal patiently, tactfully and effectively with emotionally charged situations and a client base with diverse cultural, educational and socioeconomic backgrounds
Displays a positive work attitude and is enthusiastic
Good organizational skills

You will report to our Call Center Manager

On-site position: Riverton Park Apartments, Call Center, 89 Forward Avenue, Ottawa ON K1Y 4M2

Hours of work: 37.5hours workday, 5 days per week you will be required to work evenings and weekends as per a pre-determined schedule

Our Call Centre is open seven (7) days per week.