Catia - Technical Support - Montréal, Canada - Inceptra LLC

Description

Inceptra is a leading provider of best-in-class Product Lifecycle Management (PLM) technology and services to engineering and manufacturing businesses across a variety of industries including aerospace, automotive, industrial equipment, consumer goods, high tech, life sciences and civil engineering.

Inceptra is a top-level NAM Platinum Partner and the only North American Gold Certified Education Partner for Dassault Systèmes solutions.

• Incoming ticket queue management
• Investigation of customers issue
• Troubleshooting sessions
• Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration
• Creation and monitoring of Support Requests through Dassault Systemes

In addition, the CATIA Technical Support role works to develop long-term relationships with our customers by providing excellent support, communication and being proactive with solving problems.

• CAD/CAM/PDM/PLM software and industry awareness
• 3+ years of experience with CATIA V5 and/or CATIA 3DEXPERIENCE
• Handson experience with other Dassault Systèmes software (3DEXPERIENCE, CATIA, ENOVIA, DELMIA, SIMULIA, SolidWorks) would be an asset
• Experience with Knowledgeware and automation with Visual Basic would be an advantage
• Knowledge of competitive software (PTC, Siemens, Autodesk, etc.)
• Ability to convey technical concepts to an audience with a broad range of backgrounds
• Highly motivated and passionate about new technology
• Excellent written and verbal communication skills
• Selfmotivated
• Creative

• Bachelor's degree in Engineering or Computer Science preferred