Clinic Assistant 1 - Winnipeg, Canada - Winnipeg Humane Society
Description
Date:
July 5, 2023
Position Title:
Clinic Assistant -Reception 1
-
Casual
Department:
Clinic
Reports to:
Manager, Clinic Operations
Classification:
Union, Unit 4
Rate:
$15.35-$20.20
Hours:
Hours Varies Depending on Availability/Need (May get
called on Short notice)
DAYS/TIMES OF SHIFTS COULD VARY/CHANGE
Start Date:
ASAP
Closing Date for Internal Applicants:
July 10th, 2023
Closing date for External Applicants:
Open until filled
Search.
Position Summary:
Responsible for daily assistance to the clients and clinic staff at the Winnipeg Humane
Society. The main point of contact for clients for admitting and discharging animals for
surgical and follow-up appointments, also responsible for telephone reception of the
Clinic. In addition, completes data entry and provides assistance to the veterinary staff.
Has ongoing contact with the public, staff, and volunteers.
Duties and Responsibilities
- Providing excellent customer service. Reception duties include greeting the
booking appointments and providing general information
- SNAP (Spay/Neuter Assistance Program) information and bookings
- Opening and closing duties include cleaning work areas, monitoring
and making up deposits
- Data entry on appropriate animal files, including in-house and day surgery
- Monitor inventory and communicate needs to Clinic Assistant II - Reception.
- Mailing of surgery reminders or other required documentation.
- Basic animal husbandry to animals in clinic.
- Provide assistance to the Veterinarians and Animal Health Technologists with
- Maintaining a spotless work environment in the clinic area.
- Attend training sessions as required.
- Other duties as reasonably assigned
Standards of Performance
- Keeping the mission of the Winnipeg Humane Society in the forefront when
Society both inside and outside of the shelter environment.
- Successful and thorough completion of assigned job duties within reasonable
- Exemplary level of care is provided to each animal consistent with Humane
- Reliability and diligence in the position.
- Demonstrate efficiency, timeliness, and diligence in the completion of assigned
- Communicates effectively and respectful with staff, volunteers and clients at all
- Capacity to work effectively in a team environment, tactful, supportive and able
- Maintain strictest confidentiality on all matters pertaining to the WHS.
- Demonstrate willingness and ability to operate within the confines of the protocol
Accountability
Reports to the Manager, Clinic Operations and works day to day with the on-duty
Veterinarians and Registered Veterinary Technologists.***
Authority
Authority to perform all assigned duties and responsibilities within established policies
and procedures.
Exemplifies Winnipeg Humane Society's Core Values:
- We are and always will be humane
- We sincerely respect each other
- We communicate proactively, and we listen
- We are humble, and we are always willing to accept better and new ideas
- We are committed to transparency and accountability
Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society
by:
- Being knowledgeable and supportive of WHS programs
- Sharing their passion for service to animals, people, and our community with our
- Serving as an inspiration to all guests by providing an exemplary level of animal
- Being able to communicate a compelling case for support that demonstrates
Abilities, Skills & Knowledge
- Excellent customer service skills a must; positive, pleasant attitude and good
- Scientific aptitude and problem-solving skills are essential.
- Responsible individual committed to the goals and objectives of the Society and
- Excellent observation skills
- Excellent communication skills both written and oral.
- An ability to understand, clarify, record and manage multiple details.
- Experience and skills in restraining animals safely and effectively
- Attention to detail and 100% accuracy in data input
- Must work effectively with the staff of the shelter as a whole.
- Extensive computer literacy [including Excel].
- An ability to communicate professionally, articulately, assertively and clearly by
- Self-motivating, enthusiastic individua
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