Customer Service Coordinator - Toronto, Canada - BMW Toronto

BMW Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

BMW Toronto is currently hiring a Full-time Appointment Coordinator.

As a key member of our Customer Service Team you will be responsible for answering all inbound calls while providing the highest levels of customer service.

Responsibilities of this role will include:

Answering incoming telephone calls via switchboard
Directing all customer inquiries accordingly.
Identify and escalate priority issues
Service Follow up calls
Scheduling service appointments for clients vehicles in a courteous and efficient manner in a call center setting
Debit and cash transactions
All other general reception duties
Must be available to work days, evenings and weekends as required

Key Requirements:

Excellent verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational Skills
Team work
Multitask

_Must be available to work evenings and weekends as scheduled. _

We Offer:
Health and Dental

Life Insurance

Profit Sharing

2 weeks PTO

Closed Sundays

Team Outings

Family Owned and Operated