Assistant, Community Support Services - Manotick, Canada - Rural Ottawa South Support Services

Description

Reporting to the Manager, Volunteers and Community Programs, the Assistant, Community Support Services provides administrative assistance to the Volunteers and Community Programs team.

Key responsibilities include conducting client intakes, data entry, responding to client and volunteer inquiries, scheduling and confirming client attendance and appointments, assisting with foot care clinics, and assisting with booking program entertainers and guest speakers.

• Conduct client intakes and screeners, as per ROSSS program policies
• Schedule followup meetings with staff members when required
• Open new client file in client information management system (CIMS)
• Update client information as required in CIMS
• Make appropriate referrals to other programs and services, as needed
• Mail new client packages to newly onboarded clients

• Enter program statistics into CIMS on a daily basis
• Schedule and confirm client attendance at community programs
• Identify where clients require transportation as part of program attendance and liaise with the Coordinator, Transportation Program to arrange
• Assist with booking and confirming entertainment and guest speakers for community programs
• Schedule and confirm foot care appointments
• Greet clients and respond to inquiries during foot care clinics
• Assist the Coordinator, Community Programs, with the execution of seasonal programs (Income Tax, Snow Go, etc.)

• Respond to volunteer inquiries
• Liaise with volunteers on an ongoing basis regarding recurring mandatory requirements
• Assist with volunteer recognition initiatives

• Provide backup support to other employees, as required
• Participate in internal and external meetings
• Provide positive input to the streamlining, improvement, and implementation of new processes
• Participate on internal and external committees and teams, as required
• Communicate proactively with staff, any changes to your work that may impact other programs and processes
• Adhere to all corporate policies and procedures
• Ensure ROSSS' mission, vision and values are upheld
• Ensure that all relevant documents are filed electronically according to ROSSS policy

• Knowledge of the unique needs of seniors and adults with disabilities
• Experience with program administration
• Experience working with Microsoft Office 36
• Experience with data management
• Experience working in a nonprofit environment is an asset

• Effective communication skills (verbal, written)
• Proficient in the use of current technology
• Strong attention to detail
• Works well in and contributes to a multiteam environment
• Works well independently
• Ability to adjust positively to changing requirements, procedures, and schedules
• Ability to multitask while remaining calm under pressure
• Demonstrated initiative and sound judgment to identify and resolve issues and make service improvements
• Professional attitude and ability to handle sensitive issues and information tactfully, diplomatically, and confidentially, in person, in writing and electronically
• Strong orientation to delivering exceptional customer service
• Excellent interpersonal skills with the ability to quickly establish rapport and trust with vulnerable clients, their caregivers, their families, and internal and external stakeholders
• Bilingualism (English and French) is an asset

• Compassion
• Communication
• Teamwork
• Adaptability/Flexibility
• Planning and organizing
• Critical thinking and problem solving
• Time management
• Accountability
• Ethics and integrity
• Inclusivity

• May spend long periods of time in a sedentary position in front of a computer screen
• May be required to travel from the office to program venues
• May be required to work occasional evenings and/or weekends
• Required to participate in various community events on behalf of ROSSS.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code.

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• Vision care
• Wellness program

• Monday to Friday

• Manotick, ON K4M 1A4: reliably commute or plan to relocate before starting work (required)

• Do you have e

• Do you have e

• Do you have stong Microsoft Office 365 skills?
• How many years experience do you have with program administration?