Banquet Manager - Toronto, Canada - FAIRMONT

FAIRMONT

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.

Directly responsible for standards, recognition and counselling of staff in addition to providing exceptional outcomes on functions from 4 people to 1500 people.
Coordinates the selection, training and development of all banquet colleagues to ensure hotel standards are maintained.
Organizes and coordinate's function room setups and food and beverage services.
Conducts frequent inspections of banquet facilities and equipment, reporting any deficiencies to maintenance.
Liaises with the convener and coordinator before, during and after all services to ensure all needs are exceeded.
Attends pre and postconvention meetings.
Ensures all function information is kept up to date with respect to all changes and/or revisions.
Participates in daily communication meetings (scoop) with the Catering, Stewarding and Culinary Teams.
Able to build strong relationship with all team members to ensure high level of departmental morale through coaching and leading by example.
Take a constructive approach to achieving departmental goals with regards to the Voice of the Guest, financial targets and health and safety.
Ensures extremely high level of guest satisfaction showing a yearly increase in JDP meeting planner scores.
Clients advocate in all areas to ensure outstanding guest experiences.
Cooperate in all respects especially with reference to scheduling and the sharing of staff during busy periods.
Coordinate with the Executive Chef and his Culinary Team on the execution of meal service for all catered functions.
Ensures accuracy of billing of convention services.
Complete necessary administrative tasks including but not limited to, billing, gratuity distribution, buffet labels, filing and scheduling.
Other duties as assigned.

Physical Aspects of Position (included but not limited to):

Frequent sitting throughout shift
Occasional lifting and carrying up to 50 lbs.
Occasional kneeling, pushing, pulling, lifting.
Occasional ascending or descending ladders, stairs and ramps
Ability to focus attention on guest needs, remaining calm and courteous at all times.

Qualifications

Minimum of three years food and beverage management experience required.
Previous experience in banquets in a luxury hotel is preferred.
Experience in a unionized workplace preferred.
Fluency in English (written and verbal) required.
Post-Secondary Hospitality Degree/Diploma
Strong computer skills in Microsoft Suite required.
Valid Smart Serve certification required.

Additional Information

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues.

You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years.

You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service.

As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes:

why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

As a Professional Leader, you will lead yourself through: positive orientation, self-development self-management, problem solving and decision making.

You will lead others through:
leading and engaging with your team, developing others and communicating effectively.

You will lead the business by:
being guest-focused, forward-thinking and planning, business awareness and business improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like