Parts Technician/Service Advisor Miramichi - City of Miramichi - Fredericton Convention Centre

Description

Overview

Parts Technical/Service Advisor
Bayview Kubota is excited to announce the opening of our brand-new dealership in Miramichi We are committed to delivering exceptional customer service and top-quality equipment solutions. Join our growing team and be part of this exciting new chapter.

We are seeking a Parts Technician/Service Advisor to play a key role in supporting our customers and service team. This dual-role position involves assisting customers with parts inquiries, coordinating service appointments, and ensuring smooth operations in the parts and service departments.

Responsibilities

• Greet and welcome customers and provide exceptional service for parts and service needs.
• Open repair orders with accurate and thorough information including details of the vehicle concerns, to assist with proper diagnosis.
• Advise customers on parts availability, pricing, and compatibility.
• Verify open warranty recalls or campaigns available to the customer.
• Confirm warrant eligibility and process warranty claims.
• Maintain communication with customers throughout the repair process, including customer approval of the repair, an estimated cost and expected time of completion.
• Coordinate and schedule service work orders efficiently.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders.
• Maintain accurate inventory of parts and supplies.
• Receive and ship incoming/outgoing freight.
• Look up and locate parts in inventory or order parts from suppliers as per policies.
• Generate quotes and complete orders as per customer requests.
• Assist with inter-branch transfers.
• Assist other staff in the department as needed.
• Follow all policies and procedures as outlined by management.
• Maintain a professional appearance and a safe, clean work environment.
• Previous experience in a Dealership atmosphere an asset.

Benefits

• Competitive Salary
• Extended Health Care
• Dental Care (Basic + Major)
• Vision Care
• RRSP Employer Match
• Safety Boot Reimbursement
• Employee Wellness Reimbursement
• Paid training
• Professional Team
• Family-Owned Business
• Company Discounts

Qualifications

• Previous experience in a dealership atmosphere.
• High degree of product and technical knowledge.
• A team player with a strong sense of commitment to the customer.
• Physical ability to lift a maximum of 50 lbs.
• Self-starter and motivated to sell.
• Good written and verbal communication skills.
• Ability to handle competing priorities and meet deadlines.
• Available to work alternating Saturday mornings.
• Superior problem-solving skills to achieve win-win solutions.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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