Front Desk Agent - North York, Canada - Revolution

Description

Revolution Physio Inc. ("RP") is a full-service rehabilitation physiotherapy clinic associated with the medical practices of seven orthopaedic surgeons.

We have built a new integrated facility close to North York General Hospital (NYGH) that includes the medical practices of seven orthopaedic surgeons, a physiatrist and 8,000 sq feet of physio clinic space.

We have 12 private treatment rooms, 6 semi-private rooms, and abundant open space with equipment. We focus on non-operative, pre

At RP, we aim to provide high-quality, one-on-one, individualized physiotherapy services. We are looking to hire front desk staff to assist with patient booking, registration, and invoicing.


Responisbilities:

• Greeting visitors and accepting deliveries.
• Handling incoming calls and operating a switchboard.
• Maintaining office directories.
• Assisting other administrative staff with overflow work, including word processing, data entry, and research as needed.
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Update calendars and schedule meetings
• Keep updated records of office expenses and costs.

Perform other clerical receptionist duties such as filing, photocopying, and faxing.


Responsibilities:

• Greet and welcome patients and visitors in a friendly and professional manner
• Answer phone calls, schedule appointments, and manage patient inquiries
• Coordinate and manage projects such as office renovations or equipment upgrades
• File and maintain patient records, ensuring accuracy and confidentiality
• Assist with proofreading and editing documents as needed
• Provide personal assistant support to the office manager or senior staff members
• Transcribe notes or dictations during meetings or appointments
• Perform general clerical duties such as data entry, photocopying, and faxing
• Assist with event planning and coordination for office functions or community outreach programs

Qualifications:

• Previous experience working in a dental or medical office is preferred
• Proficiency in Google Suite (Docs, Sheets, Slides) and other office software
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Excellent attention to detail and proofreading abilities
• Strong written and verbal communication skills
• Ability to maintain confidentiality of sensitive information
• Friendly and professional demeanor with excellent customer service skills

Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.


Job Types:
Full-time, Part-time

Part-time hours: 25-35 per week


Salary:
$16.00-$17.00 per hour


Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• Mandarin (preferred)

Shift availability:

• Day Shift (preferred)

Work Location:
In person