System & Network Administrator - Greater Calgary Metropolitan Area
14 hours ago
Job description
Our company is an engineering company providing engineering, procurement and construction management expertise and is currently seeking a motivated and enthusiastic individual to fill one role as a
System & Network Administrator years' of experience).
Responsibilities:
- Provide support for end user hardware and software related issues both remotely and on-site
- Image, deploy and maintain hardware including Servers, Desktops, Laptops, docking stations and peripherals
- Perform software installation, updating and troubleshooting
- Resolve hardware and software issues in a timely fashion
- Ability to work independently on a diverse range of tasks
- Deliver high-quality customer service to users within service levels
- Support cellular/tablet devices, including Android, IOS and mobile operating systems
- Creation and maintenance of operational and user documentation
- Provide support on cloud collaboration tools, including OneDrive, Microsoft Teams, SharePoint and meeting rooms
- Networking knowledge on Firewalls, switches and Access Points
- Assist with on and off-boarding of staff and contractors and management of corporate assets
- Provide after-hours support if needed
- Keeping work area and storage room(s) neat and tidy to prevent any HS&E related issues
- Other duties as required
Preferred Education, Experience and Skills:
- Post-secondary education in information technology and a minimum of 4 years of demonstrated IT support experience
- CompTIA A+, Network+ (Plus), Microsoft Windows Server and/or Desktop certification is an asset
- Windows Server Administration experience both on premises and Azure is desirable
- Knowledge of IT security best practices and system monitoring skills
- Demonstrated knowledge and technical skills with in Hardware, OS and applications
- Experience in modern MFA Solutions (Cisco Duo, Microsoft Authenticator) is an asset
- Cloud backup and recovery knowledge and experience is an asset
- Microsoft certification(s) would be an asset. Passion for continuous learning, researching new technology and tackling challenges
- Self-motivated, adaptable, with strong problem-solving abilities
- Customer-oriented with patience to work with users of varying technical abilities
- Work effectively under pressure and able to multitask with competing priority levels
- Strong written and verbal communication skills with the ability to communicate effectively with all levels of the organization
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