Administration Associate - Cambridge, Canada - Reliance Home Comfort

Reliance Home Comfort

Verified Company

Cambridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

LEARN, DEVELOP AND GROW - WITH RELIANCE

By joining Reliance as a Administration Associate you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

What will you do?

Complete assigned work to meet team SLA
Manage customer payments
Complete Daily and Weekly Reporting
Complete exception handling and open order investigations
Investigate and reconcile aged AR
Provide exceptional customer service, internally and externally
Represent Reliance proudly as an ambassador
Provide additional analytical reporting and other support as requested by Supervisor/Manager
Coordinate the activities to identify, troubleshoot and find solutions to problems related to process, people and IT failures
Responsible to ensure that process documentation related to the scope of responsibility are kept current
Develop and nurture a culture of safety, quality, service, efficiency, and consistency
Processing assigned work

What do we offer?

Competitive Salary
Opportunity to grow with a very fastgrowing company
Award winning company culture

What do you bring?

Completion of a postsecondary degree/diploma in Business Administration or a related field
Experience in managing customer payments and receivables including the reconciliation of payments
Strong interpersonal skills with the ability to work well in a team environment
Exceptional verbal and written communication skills and customer service skills
High level of attention to detail and the ability to follow a task through to completion
Advanced computer skills including the Microsoft Office suite
Excel, Word and PowerPoint
Excellent time management and organization skills
Demonstrated ability to work in a team environment
Related experience in the HVAC industry would be considered an asset

Why Reliance?

Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America.

Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work.

Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd.

as Canada's 10 Most Admired Corporate Cultures.