consumer debt recovery agent - Montréal - beBeeNegotiator

    beBeeNegotiator
    beBeeNegotiator Montréal

    2 weeks ago

    Full time

    Job title: Perception Agent

    Description
    Collection Specialist

    We are seeking a highly skilled and motivated Collection Specialist to join our team. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have strong communication skills.

    As a Collection Specialist, you will be responsible for managing overdue accounts, assessing payment capacity, verifying client identity and financial situation, proposing realistic payment arrangements, negotiating with clients while respecting their needs, documenting every decision and action taken. You will also communicate effectively with past-due payers to negotiate payment agreements and inform them of the consequences of non-payment..
    Key Responsibilities:
    • Protect the company's portfolio by minimizing losses through effective account management.
    • Process daily prioritized queues while respecting follow-up deadlines.
    • Establish human connections with clients using active listening techniques.
    • Assess current payment capacity (income/expenses) propose realistic plans document all agreements made with clients-------------
    ,

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