Senior Digital Infrastructure Specialist - Canada - Alberta Financial Services Corporation

Description

Senior Digital Infrastructure Specialist

Monday, April 22, 2024

At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities.We care about each other, about Alberta and about agriculture. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. Working together, we grow and sustain the agriculture industry in Alberta. Posting will close Monday, May 6, 2024.

At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities.We care about each other, about Alberta and about agriculture. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. Working together, we grow and sustain the agriculture industry in Alberta. Posting will close Monday, May 6, 2024.

As the Senior Digital Infrastructure Specialist, you will take the technical lead role in monitoring and performing cloud and on premise systems diagnostics as part of the Digital Services team and lead the problem resolution of AFSC's Technology Infrastructure in accordance with AFSC's best practices, thereby effectively providing key services to AFSC clients in a multi-provincial model.

What will your growth opportunities look like in this role?

• Learn and become knowledgeable in the insurance, lending, and risk management aspects of the business
• Meet and interact with our producers and other clients
• In-house learning and development

What will you be responsible for?

• Monitor alerts with hybrid cloud infrastructure monitoring tools.
• Analyze monitoring requirements and define alerts for cloud and on premise platforms
• Automate alerting responses up to and where applicable including auto-remediation of alerts
• Monitor Infrastructure as a Service (IaaS) consumption with the goal to optimize cost efficiencies
• Resolve assigned Service Desk calls within the agreed service levels and ensuring call notes are accurate, complete, and updated daily
• Lead problem management activities to determine root-cause and implementing solutions to maximize reliability of hybrid cloud infrastructure
• Provide on-call support
• Provide status updates as required
• Drive disaster recovery exercises
• Stays current with vendor and manufacturer advisories for problem prevention
• Provide quality assurance for hybrid cloud infrastructure and project deliverables to be transitioned into baseline support
• Provide quality assurance of installation documentation, implementation plans to make changes to the hybrid cloud infrastructure
• Provide unit testing of applications installed on baseline server image
• Define, improve and execute hybrid cloud infrastructure operations procedures to implement changes into the environment and producing deliverables as required as per platform change enablement best practices
• Manage public and private cloud-based systems
• Apply virtualization experience to maintain hybrid cloud infrastructure, experience with VMware virtualization highly desirable
• Recommend cloud and on premise system changes and enhancements
• Develop and support installation/implementation planning in a hybrid multi-cloud environment
• Collaborate with other Digital Services team members to resolve opportunities affecting projects or operational efficiencies
• Collaborate with Infrastructure Operations Analysts and Database Analysts on methods and processes to improve delivery
• Collaborate with Digital Services Maintenance and Operations staff on operational matters
• Collaborate with business representatives on post maintenance validations
• Collaborate with project managers on project related matters
• Actively participate in the Community of Practice (CoP), collaborating with peers on processes, standards, best practices, efficiency improvements in a collaborating capacity
• Provide coaching to other team members in technical skills, organizational procedures, and problem resolution
• Provide accurate and timely weekly status updates and time reporting

What are we looking for from you?

• Expert level understanding of Microsoft server operating systems, DNS (Domain Name System), NTFS permissions
• Experience with hyper-converged infrastructure (HCI), preferably Dell VxRail
• Configure and maintain monitoring and management solutions.
• Understanding and/or experience with backup software and recovery strategies
• Working knowledge of Microsoft and open-source web servers
• Good understanding of certificate technology
• Experience with using hybrid infrastructure and application monitoring software
• Practical understanding of networking technology - routing, subnets, UDP, TCP, IP, & VLANs
• Practical understanding of SAN Storage, particularly vSAN as well as cloud-based storage
• Understanding and/or experience with scripting skills using PowerShell and Linux scripting engines
• Experience with cloud based unified collaboration systems
• Experience with latest versions of VMware virtualization technology
• Experience in a hybrid multi-cloud setup combining on premise infrastructure with IaaS
• Solid knowledge around Identity and Access Management (AD, Azure AD)
• Working level understanding of Red Hat Linux operating systems
• Excellent troubleshooting and problem-solving skills
• Ability to stay calm under stress
• Ability to assist in managing projects.
• Works well independently and within a team
• Strong coordination, prioritization, and organization skills
• Good coordination and organization skills
• Excellent documentation skills with high level of attention to detail
• Willingness and ability to learn and drive new skills

What else is in it for you?

• Health, dental, and vision benefits on your first day of employment
• Health spending account
• Corporate functions
• Christmas closure
• PSPP contributions
• Generous vacation and special leave days
• Health and wellness initiatives

Qualifications

• A degree or diploma in Computer Science or Technology coupled with 6+ years of IT (Information Technology) systems administrative experience, with total combined education and experience of 10 years.
• Certifications specifically related to areas of expertise are highly desirable. Experience working in a multi-vendor environment is considered a definite asset.

For those not meeting the minimum education, additional related work experience will be deemed equivalent. Pro-active in continued professional and personal skill development is an ongoing expectation.

About AFSC

For over 80 years Agriculture Financial Services (AFSC) has provided Alberta's agricultural producers and agribusinesses with loans, crop insurance and farm income disaster assistance. At AFSC, we're proud of the work we do to help build a strong, growing and diversified agriculture and agri-food industry in Alberta.Many AFSC team members are also producers and know first-hand the challenges and rewards Alberta producers face.