Academic Counselling Assistant - London, Canada - Western University

Western University

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Western:

About Us:

The Western Science Academic Counselling unit is committed to providing superior academic advice and support to undergraduate students - promoting Western's commitment to providing the best student experience.

Our atmosphere will be welcoming, supportive and inclusive to encourage real dialogue and strong connections with students to guide their transition to university life and empower them to achieve their academic goals.

Responsibilities:

Qualifications:

Education:

3 year Community College Diploma in Business/Administrative Studies
Bachelor's Degree with completion of some science courses preferred

Experience:

2 years' of experience providing administrative support and customer service, preferably in an academic counseling office or University setting
Experience working in a postsecondary environment dealing with students, faculty, staff and the community preferred

Knowledge, Skills & Abilities:

Excellent verbal and written communication skills and confidence dealing with all levels of an organization
Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
Strong attention to detail and proofreading abilities with an excellent command of the English language
Ability to work in a fluid and challenging work environment with changing deadlines
Ability to work independently and effectively as a member of the team to achieve department goals
Intermediate computer skills in Microsoft Office (Word, Excel, Outlook) and with database systems (such as PeopleSoft HE, Laserfiche)
Knowledge of general office procedures including records management systems
Knowledge of the functions of other units on campus (i.e. Registrar's Office, Student Development and Student Health Services) and how they interact with Academic Counselling preferred
Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
Competency to maintain confidentiality and treat sensitive information with discretion
Ability to multitask and maintain an organized and effective personal work environment
Ability to work well under pressure and use good judgment in assessing difficult situations
Exceptional organizational skills and the ability to manage activities both for self and others effectively
Demonstrated ability take initiative, to work independently and follow through on work assignments
Familiarity with academic calendar and programs offered at Western preferred
Familiarity with Western policies and guidelines preferred

Why Western?:

Background Checks:

While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity:

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.