Senior Customer Success Manager, Enterprise - Toronto, ON

Only for registered members Toronto, ON, Canada

1 month ago

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Job summary

As a Senior Customer Success Manager Enterprise you will be assigned to work with predominantly our largest and most complex customers to help them reach their goals and realize maximum value from Enable during their entire partnership with Enable.

Duties Responsibilities

  • Stakeholder Management Build meaningful long-lasting partnerships and be trusted as your customers strategic advisor to ensure retention and secure expansions
  • Expertly present to customer stakeholders from end users to C-level executives
  • Serve as the key escalation point for customer concerns and take ownership of the risk mitigation and resolution plans
  • Gather customer feedback collaborate with internal teams Product Sales Support ensure customer needs are addressed

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