Call Flow

Only for registered members Canada

2 weeks ago

Default job background
$15 - $35 (USD) per hour

Job summary

We are looking for an experienced Call Flow / IVR Architect to design and optimize our inbound phone system.
A high-volume consumer law firm needs someone who can architect how calls flow through a revenue-driven operation.
Our goal is to ensure every call is routed quickly efficiently in a way that supports sales client service operations at scale.

Qualifications

  • Analyze our current call volume and types.
  • Define call categories (new leads active clients billing legal courts etc.).
  • Design an IVR queue structure that fits our staffing model.

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