Corporate Business Analyst - Toronto, Canada - Legal Aid Ontario

Legal Aid Ontario

Verified Company

Toronto, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job.

It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

Home Location:
Provincial Office

Other Locations:
N/A

Reports to:
Manager, IT Programs, Products, & Projects Delivery Services

LAO is in the process of developing an organization-wide hybrid workplace model, taking into consideration the range of services and roles performed throughout the organization.

During this development phase, the work of this role is hybrid and structured to provide greater remote work, but some in-person presence will be required.

Key accountabilities

Gathering/documenting the business requirements, in preparation for functional design specification writing
Defining specifications to meet the business objectives and of the product being designed or built
Conduct business process reviews, journey mapping, and user experience validation based on the project need
Evaluating business output requirements and formats to be able to determine and recommend the most appropriate system design solution to address the functional requirement
Analyze and may be asked to evaluate existing and new systems to verify a match to the business requirement.
Construct workflow charts and process and system diagrams; studying system capabilities; writing system specifications, and other supporting architectural documents
Working closely with IT Lead and IT PM to scope out the project system requirements specifically as it related to business system solution change and technical specifications
Preparing test case scenarios to support DAT, FAT, UAT testing of the functional requirements
Supporting IT QA team during testing cycles/coordinating UAT, based on project need
Flexible to other responsibilities within role.

Required skills & experience

Computer science degree or relevant working experience / education
5 + years in a business analyst role
1 + years of experience with design and implementation of digital B2C customer service solutions including knowledge management and digital customer service(s)/ assistant technologies.
Experience and knowledge of predictive customer service technologies such as automation, AI and machine learning.
SQL query writing experience
Business intelligence Financials data reconciliation experience
Excellent interpersonal skills
Excellent technical writing skills
Excellent communication skills
Developer background is an asset
CBAP certification is an asset

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Equity Statement

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to diversity and inclusion. Accommodations are available upon request.

Legal Aid Ontario encourages applicants from equity seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis descent, persons with disabilities, women, members of racialized communities and the 2SLGBTQ+ community.

We recognize the value of diversity, equity and inclusion and are committed to addressing systemic barriers, and attracting and retaining diverse staff.

All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.