Customer Service Representative - Edmonton, Canada - AFD Petroleum Ltd.

AFD Petroleum Ltd.

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB SUMMARY:

The Customer Service Representative (CSR) will act as a first point of contact for guests at the AFD corporate office and will be responsible for all reception duties; from answering phone calls on a multi-line system to dealing with and resolving customer inquiries.

The CSR is responsible for the daily coordination of AFD's customer service relations as described below.

You must have a strong attention to detail, work ethic and be able to work in a face paced, dynamic environment.

ESSENTIAL FUNCTIONS:

Customer Service Representative (CSR) Duties

Present a positive customer experience, internally and externally while maintaining a professional image of the organization
Maintenance of internal processes, requires coordination of multiple departments to gather and input data
Cardlock and company fleet card management, including set up, activation, price changes, product changes and related support
Pulling reports as needed for customers and internal departments
Paid On Call coverage 1 week/month

Reception Duties

Sourcing, ordering, and maintaining office supplies and other items upon request
Sorting, sending, and picking up mail
Manage incoming and outgoing courier parcels
Other related duties as required or assigned

OTHER KEY SKILLS (or product knowledge):

Experience in working with major fuel providers considered an asset
Working knowledge of Customer Relationship Management (CRM) and systems such as Microsoft 365 CRM, Microsoft Dynamics or Kardpoll considered an asset
Professional written and verbal communication skills

EXPEREINCE:

3+ years' experience in an office administrative role

EDUCATION:

High School Diploma or GED required