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Support Engineer
3 weeks ago
Apex Systems CanadaApex Systems is looking to hire multiple Support Engineers for one of their top clients in the Vancouver, BC area. If interested, send your updated resume to Madison Muscat Duration: 18 month contract - through 12/30/2025Location: Hybrid (2-3 days on-site) @ Vancouver, BC V6B 1A ...
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Support Engineer
3 weeks ago
Softchoice CanadaPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Support Engineer - Network and Security (Remote) · Date: May 22, 2024 · Company: Softchoice · Why you'll love Softchoice: · We are a software-focused IT solutions and services prov ...
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Technical Support Engineer
1 week ago
Coralogix CanadaCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, met ...
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Firmware Support Engineer
3 weeks ago
Trilliant Networks CanadaTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to d ...
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Firmware Support Engineer
3 weeks ago
Trilliant Networks CanadaTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to d ...
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PowerBI Support Engineer
3 weeks ago
Apex Systems CanadaApex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer with customer service experience (internal or external support), technical accreditation in networking and PowerBI/Tableau experience to place at our client, a multinati ...
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Technical Support Engineer
1 week ago
Coralogix CanadaCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, met ...
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Platform Support Engineer
3 weeks ago
Epsilon Solutions Ltd. CanadaRole: Platform Support Engineer Location: Mississauga, ON / Montreal, QC (Hybrid) Long term contractWe are looking for a Platform Support Engineer. Someone senior who can own the installation, configuration, security, and troubleshooting for our data applications and services.We ...
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Customer Support Engineer
3 weeks ago
FireMon CanadaAs a thought leader in the NSPM space, FireMon is paving the way in the cybersecurity industry across the globe. At FireMon, you'll find a disruptive, cutting-edge environment. It's a place where being proactive is rewarded and each day is more innovative than the last. This driv ...
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Customer Support Engineer
1 week ago
Bartechstaffing CanadaBartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has ...
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engineer remote support
1 week ago
Zapier CanadaWe're looking for a front-end leaning Full-Stack Engineer to join our Identity Team at Zapier. We are on a mission to scale our Authentication and Authorization systems across the product and platform to provide the Access Controls and User Management our customers need To help s ...
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Product Support Engineer
2 weeks ago
Codra CanadaWe are looking for a Technical Support Engineer / Trainer to help our expanding customer base in the UK and overseas. · For the past 30 years, Codra has specialised in the development and distribution of real-time software products (SCADA and industrial information systems) and ...
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CyberArk Support Engineer
3 weeks ago
Soho Square Solutions CanadaWHAT WILL BE YOUR DAY-TO-DAY?Main Responsibilities:CyberArk SupportResponsible for L1 & L2 globally as part of the Follow The Sun Support (Paris, Asia and Americas) Technical Skills:Must have:Minimum of 2 years' experience of supporting CyberArk version 11.x and above.Advanced Un ...
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Support Engineer- Bilingual Mandarin/English
4 days ago
Apex Systems CanadaSupport Engineer- Bilingual Mandarin/English · Apex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer that is Bilingual in Mandarin and English, with experience in in cloud computing, Azure, Security, Intune, identity and a ...
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Customer Support Engineer, Plasma Etching
2 weeks ago
ML6 Search + Talent Advisory CanadaThe Opportunity: · Our client is a leading provider of high-tech products and services for some of the world's most important industrial and research communities. In advancing this mission, we are supporting them in the hiring of an Customer Support Engineer - Plasma, who is expe ...
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Senior Support Software Engineer
1 week ago
Canonical CanadaSenior Support Software Engineer (Remote) · Senior Support Software Engineer | Canonical |Canada · Note* – This role is office-based in Riyadh, Saudi Arabia.Candidates must be based there or have the ability to relocate (we offer... Login to continue Note* – This role is office- ...
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Customer Support Engineer Intern
1 week ago
NCC Group CanadaWe are looking for a dynamic and motivated individual to join our team as an Allround IT Infrastructure and Service Desk Engineer Intern. In this role, you will support the infrastructure team and the service desk team to ensure the smooth and efficient functioning of the organiz ...
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Technical Support Engineer- Remote
3 weeks ago
CODA Technology Services CanadaOur client, a multi-award winning, market leading and innovative SaaS provider in the UC space.ensuring that they provide support to their customer's when they raise an issue with the aim to resolving their issue as quickly as possible. YOU WILL:You will be responsible for analys ...
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Acting Manager, Engineering, Operations Support
2 weeks ago
Bombardier Transportation GmbH CanadaPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Select how often (in days) to receive an alert: · Acting Manager, Engineering, Operations Support - Global Aircraft (6-12 months) · As the leading manufacturer of business aircraft, B ...
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Coralogix CanadaCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, met ...
SQL Server Support Engineer - Canada - FireMon
3 weeks ago
Description
As a thought leader in the NSPM space, FireMon is paving the way in the cybersecurity industry across the globe.
THIS POSITION IS FULLY REMOTE AND NOT BASED WITHIN A FIREMON OFFICEThe Customer Support Engineer will leverage strong technical awareness, research skills, and equally strong customer service skills.
You will be responsible for engaging with customers via chat, meeting software, email, and phone to work toward a technical resolution of FireMon products.
For technical issues that cannot be resolved the Customer Support Engineer will follow documented processes to prepare and escalate the ticket to an advanced solutions engineer.
Contribute to projects and tasks as delegated by management as a part of professional development.Enhance FireMon services to meet partners' and customers' business needs through knowledge sharing, and team collaboration.
Your shift is a crucial component to the 24/7 "follow the sun" coverage provided by our team. This position will cover an on-call shift for our customers facing production-down issues. Shifts may vary and require flexibility throughout the year depending on customer support needs. An applicant applying for this role should be able to work any shift deemed necessary by customer support leadership.
Wow" customers by providing best-in-class customer service and support by telephone, web, email, and/or chat.
~ Assess customer's Support Contract status to determine support eligibility.
~ Analyze, evaluate and determine the urgency of all customers reported Support tickets.
~ Translate and route customer support tickets into an appropriate format and follow established ticket handling processes.
~ Demonstrate technical knowledge through assessments showing proficiency within the first 90 days by completing a 30/60/90-day onboarding plan.
~ Ability to follow customer support process and procedures.
Technical certifications such as Cisco, Microsoft, Linux, Network or Security +, computer science degree, cyber security degree, or currently enrolled in a computer science, or cyber security program at a technical college.
Experience and demonstrated knowledge of Network Security, Firewall, Linux, and/or Endpoint Vendors.Demonstrated knowledge of the OSI model, Linux file system, network security industry compliance, firewall packet handling, syslog, and intermediate level firewall administration.
Experience with incident management tracking systems Zendesk & Jira (Case or Ticket Management), or other CRM.Intermediate knowledge of networking protocols: OSI model, NAT & PAT, TCP/UDP, and
Firewall, Unix/Linux System logs, Windows Event Logs.
Previous work experience with FireMon User Interface and configuration.
Advanced Linux & Firewall logs troubleshooting and analysis.
Beginner scripting knowledge (BASH, Perl, Python, PHP).
Previous technical support call center or help desk experience.
FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance, and automation.
Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers.
It pushes us to be more creative and find solutions to ensure their success.FireMon provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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