Senior Manager Insights - Mississauga - Nelnet

Description

Disclaimer

Following Finastra's sale of the Student Lending business to Nelnet, Finastra is providing temporary transition support by managing the recruitment process for this role. While Finastra team members will be involved in recruiting activities, the successful candidate will join Nelnet as an employee and perform all work on behalf of Nelnet.

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

What will you contribute?

The Senior Manager is accountable for leading the Analytics & Insights Team responsible for performing advanced analysis of key portfolio, borrower engagement, and service delivery data from multiple sources. The role includes managing resources, training, recruitment and performance management. Have a key role in driving future reporting technology solutions. Responsible to manage client requests and meetings to review portfolio results and trending. Through the analysis the successful candidate will identify key trends, root causes, and future impact assessments to generate key insights and opportunities to solve business problems.

Responsibilities & Deliverables

• Effectively lead a team of experienced Portfolio and Reporting analysts
• Lead the team through a period of transition currently underway in terms of both technology/tools as well as roles and responsibilities
• As a data scientist perform analysis on Loans portfolio that may include, in depth long-term performance, behavioral and uptake trends, as well as service delivery & campaign effectiveness
• Identify new emerging trends as well as the associated drivers and future impact assessment
• Prepare and present findings to key stakeholders' groups including clients and senior management
• Contribute to pilot and campaign support which includes performing post-mortem analysis, campaign design, population segmentation, and execution
• Contribute to the design and implementation of new risk models and campaigns to improve borrower engagement and the portfolio performance
• Ensure data and reporting integrity used by the team and, where applicable, work with internal teams and stakeholders to resolve them
• Identify and facilitate required changes to existing data/reports or new KPI's/reports necessary to meet the changing business and client needs
• Identify and effectively communicate emerging trends and changes within Student Lending KPI's inclusive of participation in client face to face portfolio reviews
• Advance Nelnet's innovation and digital transformation agenda by increasing automation and efficiency within the Analytics & Insights team

Required Experience

• Ability to gather, compile, and data mine information and effectively communicate complex findings and recommendations in an easy to understand and professional manner to internal and external stakeholders
• Strong analytical and problem-solving skills
• Strong collaboration skills, with the ability to partner across the business and build solid working relationships
• Enjoys working with tight deadlines and through periods of change management and transition with competing priorities
• Experience in an analyst role and leading people is an asset
• Strong MS Office skills inclusive of experience writing in VBA, SQL, Python, and Power BI
• Previous experience with Digital or Business transformation an asset
• Demonstrated leadership, communication, negotiation and people management and development skills

As part of our hiring process, we may use artificial intelligence (AI) technology to help screen and shortlist applications. All final hiring decisions are made by our recruitment team.

This position is for an existing vacancy within our organization.

Compensation: $100,000-130,000 per year depending on experience.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or

Nelnet is a Drug Free and Tobacco Free Workplace.

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