Bid Operations Manager - Montreal - KellyOCG

    KellyOCG
    KellyOCG Montreal

    5 days ago

    Full time
    Description

    This role sits within an Operations organization and supports the business throughout the bid and proposal lifecycle. The position plays a critical role in ensuring that operational support solutions proposed to customers are realistic, scalable, and financially sound, while enabling long-term service quality and customer satisfaction.

    You will work as part of a cross-functional virtual team, partnering with Sales, Delivery, Legal, Finance, and Service Architecture to define how solutions will be supported once contracts are signed.

    KEY RESPONSIBILITIES

    Bid & Proposal Support

    • Define and propose standard and non-standard operational support solutions, including support models and service level agreements (SLAs).
    • Engage with internal stakeholders and customers to understand operational requirements and translate them into deliverable support proposals.
    • Identify, document, and communicate operational risks, assumptions, and dependencies related to proposed solutions.
    • Collaborate cross-functionally to develop accurate cost estimates, contract schedules, and service models.
    • Support discussions and negotiations related to SLAs and operational commitments.
    • Contribute to the preparation and submission of proposals, ensuring alignment with customer requirements, timelines, and internal governance.
    • Track bid outcomes, participate in post-bid reviews, and contribute to continuous improvement of bid support processes and documentation.
    • Apply a solid understanding of cost structures, margins, and financial drivers to support sound decision-making during the bid phase.
    • Review and interpret financial inputs to highlight risks, opportunities, and improvement areas related to service delivery.
    • Collaborate with stakeholders to align on assumptions, mitigation strategies, and business objectives.

    REQUIRED EXPERIENCE & SKILLS

    • Experience supporting bids, proposals, RFPs, or pre-sales activities in operational, service delivery, or IT-enabled environments.
    • Strong understanding of operations and technology-enabled services (hands-on technical background not required).
    • Demonstrated ability to define or support service models, SLAs, and operational cost structures.
    • Experience working in cross-functional, matrixed environments and influencing without direct authority.
    • Comfortable engaging with senior stakeholders and participating in complex discussions, including pushback when required.
    • Strong written and verbal communication skills, including the ability to contribute to formal proposals and customer-facing materials.
    • Leadership mindset with experience guiding discussions or workstreams, even in an individual contributor role.

    EXPERIENCE & EDUCATION

    • 10+ years of overall professional experience, with meaningful exposure to bid/proposal support, operations, or service design.
    • Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field.
    • Equivalent professional experience may be considered in place of formal education.

    PREFERRED / NICE TO HAVE

    • Experience in IT services, SaaS, managed services, or complex service delivery environments.
    • Exposure to service design, service architecture, or high-field service operations.
    • Project or service management certifications (e.g., PMP, PRINCE2).
    • ITIL Foundation or higher.
    • Additional language skills (e.g., Spanish or Portuguese).

    LOCATION & WORK MODEL

    • Location: Montreal, QC
    • Work model: Hybrid – 3 days per week in the office, 2 days remote

    WHAT WE OFFER

    • A collaborative, international work environment.
    • Competitive compensation and benefits package aligned with local market standards.
    • Opportunities for professional growth, learning, and development.
    • Inclusive workplace culture that values diversity and different perspectives.

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