Registration Representative - Orillia, Canada - Orillia Soldiers' Memorial Hospital

Orillia Soldiers' Memorial Hospital

Verified Company

Orillia, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Number:

J

Job Title:

Registration Representative - Centralized Patient Scheduling & Registration

Department:

CPSR

Job Type:

Casual

Job Category:

Administration / Clerical

Union:

OPSEU Office & Clerical

Open Positions:

2

Date Posted:

October 30, 2023

Closing Date:

November 8, 2023

Salary:

$ $25.90/Hour

Hours of Work:

All Shifts (Days, Nights, Weekends)
Share
Facebook
Twitter
LinkedInOrillia Soldiers' Memorial Hospital (OSMH) is located in the City of Orillia a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH's greatest strength. Our committed team has helped our community for over a century.

We offer an environment where each individual works interdependently towards common goals:
we value _Trust, Courage and Teamwork_. We are an organization where individuals' contributions are valued and there are many opportunities for personal growth and development.

Position Summary

Reporting to the Manager, Centralized Patient Scheduling & Registration (
CPSR) the Registration Representative works in a centralized model providing Registration and related services for various program areas within the hospital (regardless if they are centralized or geographically located throughout the hospital). This position may be deployed out to various geographical areas as the need arises at the discretion of the
CPSR Manager.
PRIMARY RESPONSIBILITIES:
Provides excellent customer service to all patients and system stakeholders as a primary contact upon entry to the hospital.
Works as a registration staff and may work in a number of geographical areas throughout the facility
Registers patients according to Departmental and Hospital policies
Works in a collegial manner with management, nursing, physicians, volunteers, patient flow staff and other clerical staff from within the hospital as well as other health care facilities to ensure optimal communication.
Follows appropriate processes for registering patient's dependent on reason for visit,
Accurately validates patient demographics and health care coverage information
Updates patient information
Registers any nonscheduled visits
Adheres to data quality processes as directed
Direct patients to appropriate areas of the hospital and arranges assistance if necessary
Collects all the required information to accurately register a patient.
Ensures all data entered into the computerized system ensuring that any health care coverage (ie. Health card number) is validated.
Ensures excellent data quality by following all procedures and standards associated with quality data.
Participates in any data quality activity to support the Hospital and GBIN partnership goals.
Addresses data quality concerns in a timely manner.
Covers the communications area for all codes, procedures and breaks as required, utilizing extensive knowledge in paging systems, when, where and how to contact or direct staff, physicians, patients, general public, and outside facilities.
Provides coverage to other areas of
CPSR as required
Performs other duties as may be assigned by direct Manager and/or Team Lead.

Qualifications:

Education:
Ontario Secondary School Graduation Diploma or equivalent is required
Successful completion of a Medical Terminology course required
Successful completion of the Hospitals Electronic Medical Record (EMR) training required upon hire
Completion of Medical Office Administration program is an asset
Completion of a recognized postsecondary diploma/degree is an asset

Experience:

OSMH registration experience or demonstrated competency required
Switchboard experience is an asset

Competencies:

Demonstrated computer literacy and working knowledge of Microsoft Office Programs (Word, Excel, Outlook) is required
Demonstrated familiarity with Criticall system is an asset
Demonstrated excellent communication skills in English (both verbal and written) and interpersonal skills to positively interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality
Demonstrated ability to be highly motivated and flexible with the ability to adapt quickly to new situations/challenges
Demonstrated ability to organize and prioritize workload and multitask under pressure
Demonstrated attention to detail and a strong commitment to quality and patient information verification
Demonstrated ability to work both independently and as a productive team member
Demonstrated the ability to provide excellent customer service to all patients and system stakeholders
Demonstrated ability to attend work on a regular basis

Other: