Service Manager - Abbotsford, Canada - Woody's RV World

Woody's RV World

Verified Company

Abbotsford, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Woody's RV World - an industry leader in the sales of Travel Trailers, 5th Wheels & Motorhomes, currently has an full-time opening for an experienced
Service Manager who is highly motivated individual with strong organizational and customer service skills.

As one of the largest providers of Recreational Vehicles in Canada, Woody's RV World touches the lives of thousands of campers every year.

Responsible for ensuring the successful operation of the Service department, with technical background and management experience essential.

Requirements:

Technical background or experience is essential

Technical RV service knowledge
Team leader / Knowledge and technical expertise
Maintain a positive atmosphere and image
Stable under pressure
Problem solver / Results oriented
Comfortable with computers
Detail oriented
Pleasant personality
Administrative skills

Duties

Schedule work in and out of shop
Hire, supervise and direct all apprentices and service technicians
Ensure that all parts, tools & time are available for technicians to complete work
Responsible for a safe and clean work environment
Ensure that all technicians receive training and upgrading / Track productivity
May assist in warranty liaison with manufacturers
Provide estimates and quote repair work
Responsible for ensuring the profitable operation of the service department at maximum production while:
Controlling costs
Building a loyal clientele
Maintaining good employee relationships
Setting and maintaining sales and profit objectives
Maintaining service records
Ensure a balance between efficiency, labor rates and expenses
Direct service writers as to which technicians do which jobs
Clarify and attempt to correct reasonable customer dissatisfaction
Maintain a neat and clean shop