Visitor Services Representative Ii - Midland, Canada - Martyrs' Shrine

Description

Job Summary

Martyrs' Shrine is a national holy and historic Roman Catholic site that welcomes over 100,000 pilgrims and visitors every year, serving people from across the world from all types of faiths, cultures and beliefs.

This special site was once home to the holy Canadian Martyrs - sainted men who were some of the first to step foot in Canada and live among the Indigenous people.

The site has been graced by Saint Pope John Paul II and dignitaries from around the world.

The Shrine is a unique site that has helped to inspire and influence our nation as we know it today.

We are seeking Visitor Services Representatives who will provide an important role to the public by creating a welcoming and informative visitor experience for all, as well as aid in the daily operations of our gates and gift shop throughout our 2023 season.

ROLES AND RESPONSIBILITIES

Visitor and Guest Services

• Provide a friendly and welcoming environment as the first point of contact for visitors.
• Perform exceptional customer service greet, direct and actively assist visitors with directions and information about Martyrs' Shrine as well as other regional spiritual and tourism sites as necessary.
• Orient visitors to and encourage participation with onsite events and programming.
• Be sensitive and open to the spiritual journey that guests may have while visiting Martyrs' Shrine.
• Distribute Martyrs' Shrine marketing materials, as necessary.
• Be responsive in the event of emergencies and remain professional at all times.

Relationship Management/Partnership & Alliance Building

• Proactively communicate with Manager and the broader Martyrs' Shrine team, to support positive interdepartmental relations across the organization.
• Communicate effectively with various guest groups, vendors, and service providers, in a manner that is courteous, professional, and encourages fruitful relationships.
• Take proactive steps to be informed of sitespecific programming and lend assistance where possible.

Administrative and Financial Responsibility

• Assist in the management of ticketing and retail sales, including cashhandling.
• Manage cash floats in a secure manner and conduct endofday reporting and deposits, as required.
• Maintain and monitor databases and advise on inventory needs for gift shop orders, as appropriate.
• Administer COVID19 Screening protocols and track capacity, if necessary.
• Responsible for the opening and closing of your assigned venue in a timely and efficient manner.
• Proactively maintain and merchandise stock so that it is ready for large and sudden influxes of visitors.
• Maintain equipment and work area in a safe working order, troubleshoot problems, and escalate them to the appropriate department as needed.

Progressive Learning

• Build an ongoing understanding of the Martyrs' Shrine story including the history of the Canadian Martyrs, first contact between Europeans and the Indigenous peoples, and the liturgical and ministerial traditions of the Roman Catholic church.
• Proactively monitor and identify opportunities for the continuous improvement of workplace processes and procedures that contribute to a more efficient workplace.

COMPETENCIES AND QUALIFICATIONS

• Experience in frontline hospitality and public relations in a largescale, eventbased atmosphere.
• Comfortability working in and dealing with large crowds.
• Experience in retail sales.
• Excellent customer service and interpersonal skills.
• Ability to perform under pressure and adapt to changing and challenging work demands.
• Ability to demonstrate passion, dedication, and punctuality at all times.
• Knowledge of, and commitment to, workplace health and safety.
• Knowledge of the surrounding Georgian Bay area, including tourism information, is considered an asset.
• Experience with Square PointofSale system is considered an asset.
• Bilingual (French/English) preferred; other languages are considered an asset.

WORKING CONDITIONS
The standard work week is 37.5 hours. Regular weekend schedule, working all weekends, including statutory holidays. Required to have flexibility to meet the needs of the organization including last minute requests. Must be willing to work outdoors and able to fulfill the regular physical requirements of the position.


Physical Demands:

• Duties are performed in full view of the public.
• Lifting boxes weighing up to 25lbs and carrying them up to 50 feet.
• Sitting and standing for long periods of time, walking long distances, sometimes uphill, and sometimes alongside moving vehicular traffic multiple times a day.
• Working from a ticket booth window engaged in cashhandling and ticket dispensing with vehicle passengers.
• Ability to see, read and identify products that may be on shelves or in boxes.
• Work involves data entry into the PointofSale system, using a barcode scanner and touchscreen and/or computer system.
• Requires working both indoors and outdoor