Service Representative - Burlington, Canada - The Co-operators

The Co-operators

Verified Company

Burlington, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

Company:
CUMIS Union

Number of Positions: 1

Language:
This role operates in English.

Work Model:
Hybrid

Alternate Title:
n/a

Additional Information:

This is a 12 month temporary/contract position.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients, and our communities.

How you will create impact:

Provide credit unions assistance with premium quotes for Creditor products on enrollments and refunds as well as other general inquiries regarding premium calculations and submission. Knowledge of premium calculation software is required.
Assist credit unions with Reimbursement inquiries/problems. Service Representatives are expected to have knowledge of the process of how reimbursements are paid and how to provide copies of those reports that have been archived.
Recognize complaints, problems, and/or unusual situations as opportunities to initiate corrective action and conservation efforts, including actively participating in customer retention through customer education, by partaking in applicable conservation efforts and/or generating upsell/crosssell referrals of alternate products and services.
Maintain knowledge and experience to contribute to the ongoing progression and evolution of the department as determined by changing business needs and customer expectations through continuing education such as LOMA, etc.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You're an effective team player who shares knowledge to support your peers.

To join our team:

Completed postsecondary education with 25 years of customer service experience, preferable in a contact centre environment.
LOMA 280, LOMA 290 & ACS 100 is an asset.
Strong oral and written communication skills.
Knowledge of premium calculation software.

What's in it for you?:

Training and development opportunities to grow your career.
A holistic approach to your wellbeing, with physical and mental health programs and a supportive workplace culture.

Interested in applying?:

Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply.

If you require an accommodation during the recruitment process, please contact the hiring manager.