Sales & Customer Service Manager - Montréal, Canada - Canfab Packaging

Description

Who we are:

Canfab Packaging is the second-largest manufacturer of quality, environmentally responsible composite canisters in North America.

Our aim is to supply packaging solutions that exceed our customer's expectations while providing our employees with a diverse, friendly, and stimulating work environment.

As industries switch to more environmentally responsible packaging options such as ours, our opportunities have expanded and we need a larger team.

We're looking for a Customer Service Manager to support our Sales and Customer Service department.

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Attention South Shore residents:_

We are relocating to the South Shore, in the St. Hubert/St. Bruno region, in the spring of 2023.

If you are a local South Shore resident, this is an opportunity to work close to home in a completely new, spacious, and modern facility with on-site parking.

Are you someone who:

• Knows that great customer service is what makes a company great?
• Loves talking to people and helping them achieve their objectives?
• Can easily and efficiently coordinate communications and projects between multiple departments?
• Is skilled at making calculations and conversions for maximum business efficiency and accuracy?
• Gets excited about good organisation and smooth productivity?
• Is motivated to consistently bring their Agame to work?
• Wants to receive loads of benefits (like health insurance, a wellness program, and a pension plan) from their job?
• Appreciates working as a team in a friendly environment?

If you answered yes to these questions, you'd probably be a good fit.


What you'd do:

Help our customers get what they need, quickly and professionally, while leading your team to greater sales success.


More details of what you'd do:

• Track orders from the initial purchase all the way to delivery.
• Help establish production schedules by coordinating with customers and internal departments at Canfab such as logistics, production, quality, and shipping and receiving.
• Assist customers with problems related to their orders, pending or completed transactions, quality concerns, and deliveries.
• Maintain organised and detailed records and files, including customer interactions and details of actions taken.
• Provide general data entry and administrative support to the Sales and Customer Service department.
• Train new employees on company software and sales techniques.
• Delegate tasks and customer inquiries to appropriate coordinators.
• Resolve disputes between team members.
• Communicate interdepartmentally regarding sales targets, QC issues, customer queries, and more.
• Develop new sales strategies, generate leads, build sustainable relationships, and report on results.
• Analyse sales statistics to determine the performance of products and sales personnel.

What experience and education you need:

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  Professional experience: Minimum 4 years of experience in a related customer service, project management, sales, or administrative role (preferably in manufacturing).

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Education:Minimum high school diploma (DEP/DEC or bachelor's degree in business, management, communications, sales, or a related field is a definite asset).


What you need to be good at:

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  Basics of business and administration: Do you understand the general process an order goes through? Can you relate profit and cost?

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Customer service: Do you know how to satisfy customers? Can you meet quality standards? Can you problem-solve with confidence?
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Time management, multitasking, and organising: Can you effectively prioritise work demands? Are you able to meet deadlines without panicking?
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Attending to details:Can you keep accurate records? Are you good at maintaining consistency in your customer responses? Do you spot errors quickly?
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Communication: Are you professional and tactful? Do you know how to write clearly and well?
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Canadian languages:Can you communicate in French and English on a professional level, both speaking and writing?
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MS Office Suite: Are you confident using Word, Excel, and Outlook?
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Manufacturing and sales ERP software:Are you comfortable with manufacturing and sales ERPs? Do you have experience with Syspro?

We look forward to hearing from you

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Qui nous sommes:

Canfab Packaging est le deuxième plus grand fabricant de bidons composites de qualité et respectueux de l'environnement en Amérique du Nord.

Notre objectif est de fournir des solutions d'emballage qui dépassent les attentes de nos clients tout en offrant à nos employés un environnement de travail diversifié, amical et stimulant.

Comme les industries se tournent vers des options d'emballage plus respectueuses de l'environnement comme les nôtres, nos possibilités se sont élargies et nous avons besoin d'une équipe plus importante.

Nous sommes à la recherche d'un directeur du service à la client