Sales Support Administrator - Ottawa, Canada - SmartCell Communications - TELUS Koodo Authorized Dealer

SmartCell Communications - TELUS Koodo Authorized Dealer
SmartCell Communications - TELUS Koodo Authorized Dealer
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Sales Support Administrator

SmartCell Communications - TELUS Authorized Dealer


SmartCell Communications (Canada's premier TELUS Business Store) is looking for an energetic and organized individual to fulfill a Sales Support Administrator Role in our Ottawa location.

This is an opportunity for the right individuals wanting to be a part of an energetic and fun team while learning and growing in a fast-paced industry.


For this position, you will be required to:

  • Process client wireless orders (activations, renewals and accessory sales)
  • Interact with our clients by phone and in person with order inquiries while working alongside our experienced staff
  • Assist with sales administration duties within the office
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents

Requirements:


  • Must be able to demonstrate a strong work ethic and history
  • Must be able to work in a fastpaced environment
  • Customer orientation and ability to interact with different character types
  • Ability to multitask in a busy environment and manage time effectively
  • Be computersavvy with knowledge of Microsoft suite of programs
  • Customer service and/or sales experience is preferred
  • Wireless industry experience is not essential but is considered an asset

Salary:
$40,000.00 per year


Benefits:


  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
  • Store discount
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Work Location:
One location
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